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1.2.00.01: Patch 1

BMC Software is alerting users to an issue in version 1.2.00 of BMC PATROL for Converged Infrastructure. This topic provides information about a patch that prevents the issue from occurring. If you have any questions about the issues or the patch, contact BMC  Customer Support at 800 537 1813 (United States or Canada) or call your local  support center.

Success

Tip

 For information about the issue corrected in this patch, see Known-and-corrected-issues.

Downloading the patch and installation utility

This section provides the information that you need to download the patch from the BMC Electronic Product Distribution (EPD) website.

  1. Create a directory in which to place the downloaded files.

    Warning

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
  7. Expand BMC ProactiveNet Performance Management Suite  to show the available versions.
  8. Expand BMC ProactiveNet Performance Management Suite 9.5.00  to show the products/components.
  9. Expand BMC PATROL Installation Utility 9.5.00 to download the installation utility for the appropriate platform.

  10. Select the check boxes next to the files and documents that you want to download. The download page displays the following links:

     

    Link title

    Actual file name

    BMC PATROL Installation Utility Version 9.5.00 - Windows Only

    ins_WINDOWS_9500.zip

    BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUX

    ins_ALL_9500.tar

  11. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  12. In the EPD site, select Product Patches tab.
  13. Expand BM C ProactiveNet Performance Management Suite to show the available versions.
  14. Expand BM C ProactiveNet Performance Management Suite 9.5.00  to show the available products.
  15. Expand BMC Converged Infrastructure Monitoring and Analytics 1.2.00   to show the available components.
  16. Expand BMC PATROL for Converged Infrastructure 1.2.00 to download the patch. 

  17. Based on the operating system, select the check boxes next to the files and documents that you want to download. The download page displays the following link:

     

    Link title

    Actual file name

    Comments

    BMC PATROL for Converged Infrastructure v1.2.00.01 Patch

    PATROL_for_Converged_Infrastructure_120001.zip

    Use this for patching on computers with Windows operating system.

    BMC PATROL for Converged Infrastructure v1.2.00.01 Patch

    PATROL_for_Converged_Infrastructure_120001.tar

    Use this for patching on computers with UNIX/Linux operating system.

  18. To download the selected files, click Download (FTP) or Download Manager.
    Download the patch files into the same temporary directory as the installation utility.
  19. Complete the installation procedure described in the Installing the patch section.

Installing the patch

Before you begin

You must install the patch on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console for Microsoft Windows
  • Hosts that are running the PATROL Console for UNIX

Before you install the patch, complete the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE.
  3. Delete all BMC PATROL files from the PATROL_CACHE.
  4. Back up the  PATROL_HOME/lib/knowledge  and  PATROL_HOME/lib/psl  directories.
  5. Based on the operating system, extract the installation utility and patch file.
    The contents of the files are extracted into the bmc_products sub-directory.

To install the BMC PATROL for Converged Infrastructure 1.2.00.01 patch

  1. From the bmc_products directory, run the installation utility as appropriate for your operating system:
    • For Windows, double-click setup.exe
    • For UNIX, run setup.sh
  2. Follow the on-screen instructions until the Select Type of Installation page is displayed.
  3. On the Select Type of Installation page, select Custom.
  4. On the Select System Roles page, select the following system role:
    • Computers hosting a PATROL Agent — Managed System
    • Computers hosting any PATROL Console — Console Systems
    • Computers hosting a Console Server — Common Services
  5. On the Select Products and Components to Install page, select PATROL Knowledge Module for Converged Infrastructure - Patch 1.2.00.01.

  6. Follow the on-screen instructions to complete the installation.

    After you complete the installation steps, you can delete the temporary directory and its contents.

 

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BMC PATROL for Converged Infrastructure 1.2