Support information
This topic contains troubleshooting guidelines, information about how to contact Customer Support, and the support status for this and other releases.
Self-service support resources
Before contacting BMC Customer Support, BMC recommends that you access the following resources to resolve problems:
- Refer to the Troubleshooting section of this documentation.
- Log on to the BMC Support Knowledge Base.
- Access BMC Communities, PATROL for Composite Attributes community.
Contacting Customer Support
If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
Support status
As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy. To view the support status for this release, see the PATROL for Composite Attributes Support page.