Before installing BMC PATROL for Citrix XenApp, verify that the target computer meets the following installation requirements.
Note
To get complete compatibility information for BMC PATROL for Citrix XenApp, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.
Requirements for installing BMC PATROL for Citrix XenApp
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Operating systems (for PATROL Agent only) | - Microsoft Windows Server 2008a, x86 and x86-64b
- Microsoft Windows Server 2008 R2
- Microsoft Windows Server 2012 R2 (Ensure that Microsoft .Net framework version 3.5 is installed on this platform.)
Notes a - References to Microsoft Windows Server 2008 include all editions of these platform families and their service packs except if service packs are specifically listed. b - References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology, or Intel EM64T). |
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Central Monitoring Administration | To use the KM with BMC ProactiveNet Performance Management version 9.0, see Knowledge Article. |
| - PATROL Agent version 9.0.00 or later
- Any of the following consoles:
- PATROL Console for Windows version 3.5.92 or later
- PATROL Central Operator – Microsoft Windows Edition 7.8.00 or later
- PATROL Central Operator – Web Edition 7.8.00 or later
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| - PATROL Installation Utility version 9.5.00
- Distribution Server version 7.8.20
- Distribution Client version 7.8.20
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| - PATROL Agent components: 137 MB
- PATROL console components: 45 MB
- Console Server components: 44 MB
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| If you are installing an Agent or console with BMC PATROL for Citrix XenApp, you must specify the port number to connect to all the agent computers. The default port number is 3181. |
Minimum hardware requirements | |
Note
BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.