Business value

PATROL for BMC ProactiveNet Self Monitoring provides a Knowledge Module (KM) that enables you to monitor the performance of the BMC ProactiveNet Server and the BMC ProactiveNet Integration Service, and their associated components. This product provides you with the following capabilities:

• In-depth local monitoring:
  With this product, you can discover and monitor all components of the BMC ProactiveNet Server and Integration Service by leveraging the data collection and monitoring capabilities of the PATROL Agent. This product monitors the BMC ProactiveNet Server and Integration Service at both the operating system (OS) level and the component level. At an operating system level, it checks the health of OS entities such as the file system resources, memory resources, and the processor. At a component level, it monitors critical processes (grouped into logical entities and referred to as components), which are required for the BMC ProactiveNet Server and Integration Service to function properly. 
• PATROL Agent status monitoring:
  In addition to monitoring at the OS level and component level, this product helps you to monitor both the connection and collection status of all the PATROL Agents connected to the Integration Service. The monitoring includes metrics such as the number of PATROL Agents connected (or disconnected), the overall connection and collection status of PATROL Agents, and so on.
• Failover configuration for Integration Services:
   With minimum configuration, you can add associated failover nodes for Integration Services operating in a failover environment. In this case, the product accounts for PATROL Agent failover to a different Integration Service. For information about how to failover for Integration services, see Configuring-failover-for-Integration-Services.

• Email notification configuration:
  With minimum configuration, you can set email notification for all the parameters available in version 1.0.00 of this product. This is an alternative form of notification, where the product sends out email notifications to a designated email ID with detailed information about the alert. This capability helps you to set recovery actions for parameters that go into an alarm state. For more information about how to configure email notification, see Configuring email notification.
• Configuration by using PATROL Configuration Manager:
  This product is fully configurable through the PATROL Configuration Manager. With the exception of email notification configuration, the default settings allow it to start functioning out-of-the-box, requiring no additional configuration in most cases. For more information about the list of PATROL Agent configuration variables available, see PATROL-Agent-configuration-variables.
• Automatic thresholds:
   In addition to the default thresholds, which are changeable through the PATROL Knowledge Module for Event Management, hard limits, this KM also sets automatic thresholds. In the course of monitoring, the KM learns what is normal for each BMC ProactiveNet Server and Integration Service. The KM automatically sets thresholds based on normal behavior. Automatic thresholds are applied as border ranges by using the PATROL KM for Event Management. When a threshold is breached, a warning is generated.