Amazon Web Services (AWS)

The AWS application class is a container for all of the AWS account instances.

BMC PATROL properties

Item

Description

Active

Yes

Created by

Discovery

Parent class

None

Child classes

None

Parameters

The following is the parameter available for this application class:

InfoBox

The AWS application class InfoBox contains the following information:

Note

InfoBoxes are not accessible from a BMC ProactiveNet console.

InfoBox item

Description

Release

The version number for this release of PATROL for AWS.

Configuring the monitoring of Amazon Web Services

This topic provides information about configuring PATROL for Amazon Web Services KM. To configure the KM, set the following preferences on the Add Monitoring Configuration screen.

Monitoring Solution

Monitoring Profile

Monitor Type

Amazon Web Services

Amazon Web Services

Amazon Web Services

With Amazon Web Services as the selected monitor type, the Add Monitor Types dialog box enables you to configure details for connecting to the accounts and web services provided by Amazon Web Services. For more information, see Defining-a-monitoring-policy.

Field

Instructions

Amazon Web Services Monitoring Configuration

Administration

JAVA Home

Specify the full path of JRE directory on the PATROL Agent server.

AWS Account Configuration

Account Name

Specify the name that identifies this set of AWS account monitoring configuration. This name is used as the instance name of the top level container.

Note: Special characters @ / \ are not supported in this field.

Access Key

Specify the access key for the account provided by Amazon Web Services account user.

Secret Key

Specify the secret key for the account provided by Amazon Web Services account user.

Click to view a short video on how to create user policy in Amazon Web Services console.

Note

These keys are generated from the AWS console. Also, see Prerequisites-for-configuring-AWS-instance. When you are monitoring a GovCloud, you need to add an additional configuration key to point to a different endpoint. The additional key is /AWS/<Account Name>/IAMEndpoint and its value is iam.us-gov.amazonaws.com. The KM uses the AWS Identity and Access Management (IAM)service endpoint. You add the configuration key as a new variable on the Infrastructure Policy > Configuration Variables tab.


icon-play.png https://youtu.be/7YJ6XtkhBnA

Proxy Server Configuration

Click this tab to configure the proxy server.

Use Proxy Configuration

Select the check box to enable the proxy configuration.

Server Name

Specify the proxy server name that is being used to route HTTP requests.

Port

Specify the proxy server port number that is being used to connect specified proxy server.

User Name

Specify the proxy server username that is being used to log in.

Password

Specify the proxy server password that is being used to log in.

Select Services

Click this tab to enable/disable the services.

Note

The services like Elastic Compute Cloud (EC2), Elastic Block Storage (EBS), Elastic Load Balancer (ELB) are monitored by default. 

Relational Database Service (RDS)

Select the check box to enable the monitoring of Relational Database Service (RDS) for the specified account.

Simple Notification Service (SNS)

Select the check box to enable the monitoring of Simple Notification Service (SNS) for the specified account.

Simple Queue Service (SQS)

Select the check box to enable the monitoring of Simple Queue Service (SQS).

Elasticache

Select the check box to enable the monitoring of Elasticache.

Lambda

Select the check box to enable the monitoring of Lambda metrics.

DynamoDB

Select the check box to enable the monitoring of DynamoDB.

Redshift

Select the check box to enable the monitoring of Redshift.

API Gateway

Select the check box to enable the monitoring of API Gateway.

IoT

Select the check box to enable the monitoring of IoT.

CloudFront

Select the check box to enable the monitoring of CloudFront.

Auto Scaling

Select the check box to enable the monitoring of Auto Scaling.

Simple Storage Service (S3)

Select the check box to enable the monitoring of Simple Storage Service (S3).

Route 53

Select the check box to enable the monitoring of Route 53.

OpsWorks

Select the check box to enable the monitoring of OpsWorks.

EMR

Select the check box to enable the monitoring of EMR.

Storage Gateway

Select the check box to enable the monitoring of Storage Gateway.

Elastic File System

Select this option to monitor your Amazon elastic file systems.

Elastic Container Service

Select this option to monitor your elastic containers.

Web Application Firewall

Select this option to monitor your web application firewalls.

Cloud HSM

Select this option to monitor data of your cloud HSM devices in the AWS cloud.

Document DB

Select this option to monitor data of your document databases.

Custom Metric Configuration

Custom Metrics

Select the check box to enable the monitoring of Custom Metrics.

Note

To configure custom metrics to monitor Linux EC2 metrics, see Custom metric configuration to monitor Linux EC2 metrics.


Custom Metric Configuration

Custom Metric Details

 Click to view a short video on how to configure Custom CloudWatch metrics in TrueSight console.

icon-play.pnghttps://youtu.be/i22_Pn0wGeE

Metric Configuration Label

Specify a unique configuration label to identify the set of Custom Metric Configuration. This configuration label is used as an instance name of namespace. Special characters like /, @, &, and \ are not allowed

For example: MyCustomMetric, My_CustomMetric

Namespace Name

Specify the name of AWS Namespace from which the custom metrics are monitored.

For example: /System/mynamespace

Dimension Name

Specify the dimension name having a unique value and which can distinguish metric of different entities.
For example: In AWS EC2, InstanceId dimension is used to identify different EC2 instances.

Note

The KM monitors the Custom Metrics that have unique dimension. For example: InstanceId in the case of EC2.

Statistics Type

Select the statistics type from the following to bring performance data of custom metrics:

  • Average
  • Sum
  • Minimum
  • Maximum

Period (Minutes)

Specify the period in minutes. A period is the length of time associated with a specific Amazon CloudWatch statistic.
Each statistic represents an aggregation of the metrics data collected for a specified period.

Exclude Dimension Filter

Specify the value of dimension that you want to exclude from monitoring. The dimension value should match with the dimension value in AWS management console or a regex matching one or more dimension values.

Exclude Metric Filter

Specify the metric name that you want to exclude from monitoring. The metric name should match with the metric name in AWS management console or a regex matching one or more metric names.
For example: Metric.* or Metric1|Metric2

Note

  • After a valid custom metric configuration, PATROL Agent gets restarted automatically.
  • If you do not want PATROL Agent to be restarted automatically, set the following configuration variable to 0:
     /AWS/<ACCOUNT_NAME>/AgentRestartFlag  = 0

Filter Configuration

Click this tab to enable filtering options.

Region Filter Type

Select Include to monitor only the regions mentioned in the Regions field below.

Select Exclude to exclude the regions mentioned in the Regions field below.

Regions

Specify the regions that you want to include or exclude from monitoring. The following is the format for specifying regions:

  • us-east-1
  • us-west-2
  • us-east-2

Use comma (,) only to separate the regions.

EC2 Tag Filter Type

Select Include to monitor only the EC2 tags mentioned in the EC2 Tag Filter field below.

Select Exclude to exclude the EC2 tags mentioned in the EC2 Tag Filter field below.

EC2 Tag Filter

Specify the EC2 tags that you want to include or exclude from monitoring. The following is the format for EC2 tags:

  • TagKey=TagValue

Use comma (,) only to separate the tags.

Lambda Function Filter Type

Select Include to monitor only the Lambda functions mentioned in the Lambda function filter.

Select Exclude to exclude the Lambda functions mentioned in the Lambda function filter.

Lambda Function Filter

Specify the lambda function name that you want to include or exclude from monitoring. Use comma (,) only to separate the functions.

It supports regex pattern.

Monitor Lambda Custom Metrics

Select this check box to enable lambda function log monitoring for custom metrics.

Note

  • To monitor Lambda function custom metrics, it is recommended to use the following format in the AWS Lambda function log:
    LOGMON|<CUSTOM_METRIC_NAME>|<CUSTOM_METRIC_VALUE>
  • To find the custom metric name and metric value, it searches AWS Lambda function logs for the following string:
    LOGMON|metricname|metricvalue
    Metricname     represents the name of the metric. It should not have any spaces and special characters. For example: TestAWS, Amazon
    Metricvalue represents the value of the metric. It should be any integer or float value. For example: 101, 21.0

For example:

LOGMON|CustomMetric1|768

By default the Lambda custom metrics monitoring is disabled. You can enable the Lambda custom metrics monitoring by enabling the Monitor Lambda Custom Metrics check box in Central Monitoring Administration, TrueSight console, and BMC Helix Operations Management.

Add to List

Click this option to add the account to the list of monitored accounts.

Modify Selection

Click this option to save the changes you made in the configuration details for the selected account. After doing this, click Update to reflect your changes under the list of Defined Monitor Types and Attributes on the Monitor Configuration tab.

This option is only available when you select an existing policy and click Edit on the Monitor Configuration tab.

Remove from List

Click this option to remove the account from the list of monitored accounts.

This option is only available when you select an existing policy and click Edit or Delete on the Monitor Configuration tab.

Enable Debug

Enable Debug

Select the check-box to enable debug. This will create log files at <PATROL_HOME>/pll directory on the PATROL Agent server.

For example:

RemoteCollector-<PATROL_AGENT_PORT>-aws.log

Add

Click this option to add the monitor type under the list of Defined Monitor Types and Attributes on the Monitor Configuration tab

Close 

Click this option to close the Add Monitor Types dialog box without saving any changes

Reset

Click this option to clear off your configuration and revert to default settings

Additional details when using the TrueSight console

Click here to view configuration details for monitoring policies

Each tab provides options for a specific configuration. Depending on what you want to monitor, you must specify values in the respective tabs.
The following table lists the tabs and the configurations that you can do in them:

Tab

Supported Configuration

Monitoring

To add and configure monitor types for the compatible PATROL monitoring solutions that are located in the deployable packages.

Filtering

To control the data and events that are sent to the Infrastructure Management server from the PATROL Agents.

Polling Intervals

To configure the time interval between two consecutive data polls.

Agent Thresholds

To configure intelligent thresholds for attributes of a monitor type on the PATROL Agents.

Server Thresholds

To configure thresholds for the monitor instances on the Infrastructure Management server.

Agent

To configure the properties of a PATROL Agent and specify the action that the Agent must perform when the policy is applied.

Server

To specify actions to be performed on the Infrastructure Management server when the policy that is created, is applied

Configuration Variables

To control the PATROL Agent configuration by defining values for the Agent's configuration variables. 

 

Add and configure monitor types to a monitoring solution

You can add and configure monitor types for the compatible PATROL monitoring solutions that are located in the Deployable Package Repository. For a list of monitoring solutions and monitor types that you can configure, see Monitoring Solutions and KMs. To configure custom monitoring solutions, ensure the solution is structured correctly; for details, see Developing a PATROL Knowledge Module.

  1. Ensure that the Monitoring tab is selected. By default, this tab is selected. If not, click it.
  2. Click New Monitor Configuration.

  3. In the Add Monitor Configuration dialog box, configure the following properties:

    Property

    Description

    Monitoring Solution

    Name of the monitoring solution. A solution can have many Knowledge Modules (KMs) under it.

    Version

    Version of the selected monitoring solution

    Monitor Profile

    Name of the monitor profile to which the monitor types that you want to enable are associated.

    Each solution contains multiple monitoring profiles that help to reduce unnecessary monitoring. Each monitoring profile is associated with a group of monitor types. If a profile has monitor types that require you to enter information, they are listed in the Monitor type list, and you can configure them. If the profile has no monitor types that require input, all the monitor types are enabled by default and the Monitor Type list is disabled. To view all the monitor types that belong to a selected profile, click the Click to view Monitor Types option.

    The monitor types that belong to a profile are pre-determined. You cannot add or remove them from a profile.

    Monitor Type

    Name of the monitor type that you want to configure. You can select one from the list:

    • All - All the monitor types will have default values.
    • Monitor type other than All - You must configure the monitor type. The configuration options vary depending on the monitor type that you select.

    For documentation or more information, click the Help icon next to the list. The online documentation for that monitor type is displayed.

  4. Click OK. The configured monitor type is added as a new row in the Monitoring page.
  5. To continue adding configuration details, repeat the previous steps for a different monitor type, version, profile, or solution.
  6. To modify a monitor configuration, click the action menu for that configuration and select Edit. Modify the configuration and click OK.
  7. To delete a monitor configuration, click the action menu for that configuration and select Delete. After you save the policy, the deleted monitor type configuration is removed from the selected PATROL Agents.

After you save or update a policy, the monitor type configurations are pushed to the selected PATROL Agents.

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Configure filters to include or exclude data and events

After you configure the monitor types in the PATROL Agents, they send the collected data and the generated events to the Infrastructure Management server. You can configure filters to control the data and events that are sent to the Infrastructure Management server per parameter. 

You can filter the data either from a specific Agent or from a specific monitor type. The supported filtering options are as follows:

  • Send events only
  • Send trended performance data only
  • Send trended performance data and events
  • Send no trended performance data and no events


Best practice

  • BMC does not recommend that you send both trended performance data and events for the same parameter to the Infrastructure Management server. If you are sending trended performance data for a parameter, configure thresholds in the Infrastructure Management server for that parameter and let the Infrastructure Management Sever generate events for it.
  • Certain types of parameters must have only trended performance data sent to the Infrastructure Management Server from the PATROL Agents; they must not have events sent. Other types of parameters must only have events sent to the Infrastructure Management server from the PATROL Agents, with no performance data sent.
    In Infrastructure Management version 9.6 and later, parameters need not be collected and stored in the Infrastructure Management server to be trended and visible in the Server. Based on parameter usage, ensure that you store data for and configure the following parameters in the Infrastructure Management server database:
    • KPI parameters
    • Parameters required in performance reporting
    • Parameters requiring “duration” thresholds. For example, you do not want an event unless the parameter has breached a threshold for 15 minutes. (PATROL Agent does not support this capability.)
    • Parameters requiring “time of day” type thresholds. (This is accomplished using baselines.)
    • Parameters for which predictive event generation and abnormality detection are required. This generally applies to all KPIs, which can be extended.


Important

A PATROL Agent applies a filtering policy during the next scheduled discovery or collection of a PATROL object (monitor type or attribute). That is, filtering is applied when the first collection occurs on the PATROL object after filtering rules are applied. Due to this behavior, there might be a delay in the deployment of the filtering rules on the PATROL object.

  1. Click the Filtering tab.
  2. Select one of the following options:
    • Agent Level: Filters data and events from the PATROL Agent. Select an appropriate filtering option from the list. The default option is No Filtering (send all data and events).
    • Monitor Type Level: Filters information from a specific monitor type. To specify the monitor type:
      1. Click Add Monitor Type.
      2. In the Add Monitor Type dialog box, select a solution and its version.
      3. Select a related monitor type from the list.
      4. If you want to specifically filter data and events from an attribute, select an attribute from the list. The default value is All.

      5. Select one of the following filtering option:

        • No Filtering (send all data and events)
        • Filter out data (send no data, send all events) - Default option
        • Filter out events (send no events, send all data)
        • Filter out data and events (send no data, send no events)

          

      6. Click OK. The selected monitor type row is added to the table in the Filtering page.
        To add multiple monitor types for filtering data and events, repeat the previous steps.
  3. To modify the properties of an existing filter level, click the action menu for that filter and click Edit.
  4. To delete a configured monitor type level, click the action menu for that level and click Delete.

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Configure polling intervals

Specify the time interval between two consecutive data polls. You need to specify a separate poll interval for every parameter. 

  1. Click the Polling Intervals tab. 
  2. Add a polling interval:
    1. Click Add Polling Interval.

    2. Select values for the following options:

      - Monitoring Solution 

      - Version

      - Monitor Type

      - Parameter

      - Parameter Polling Interval

    3. Click OK. The polling interval is added to the table in the Polling Interval page.
  3. To add more polling intervals, repeat the previous step. 
  4. To modify the properties of a polling interval: Click the action menu associated with that polling interval, and select Edit.
  5. To delete a polling interval: Click the action menu associated with that polling interval and select Delete.

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Define thresholds on PATROL Agents

Configure range-based thresholds for attributes of a monitor type on the PATROL Agents. You can specify whether the thresholds apply to a monitor type or to an instance of a monitor type.

Best practice

Define and specify global thresholdsfor KPIs and performance parameters in the Infrastructure Management server before you define and enter server and Agent thresholds in the monitoring policies.  

  1. Click the Agent Threshold tab.

  2. Click Add Agent Threshold.  

    The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

  3. Click OK. The threshold is added to the table on the Agent Threshold page.

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Create server-level thresholds

You can create thresholds for the monitor instances on the Infrastructure Management server. For information about the types of thresholds, see Thresholds, KPIs, and baselines.

Best practice

  • Ensure that you complete the monitoring configuration before you configure the Infrastructure Management server thresholds because thresholds cannot be applied to monitors that are not configured.

  • Define and specify global thresholdsfor KPIs and performance parameters in the Infrastructure Management server before you define the server and agent thresholds.  Server thresholds override global thresholds.

  • Use server thresholds for instance-level thresholds.  

 
To configure the server thresholds:

  1. Click the Server Threshold tab.
  2. Click Add Server Threshold.    

  3. Specify values for the following properties:

    The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

  4. Click OK.  
  5. To modify parameters of a threshold, click the action menu for that threshold and select Edit.
  6. To remove a threshold, click the action menu for that threshold and select Delete. After you save the policy, the deleted threshold configurations are removed from the selected PATROL Agents.
    After you save or update a policy, the new threshold configurations are pushed to the selected PATROL Agents.

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Configure PATROL Agents

You can configure the properties of a PATROL Agent and specify the action that the Agent must perform when the policy is applied.

For more information, see Specifying objects in an authorization profile.

  1. Click the Agent tab.
  2. Specify the following properties:

Property

Description

Agent Default Account

User Name

The user name that you want to use to run the PATROL Agent. The user name must have access permissions to the PATROL Agent directory.

Important

You need to provide an Agent user name and password only if they are different from what was previously configured.

Password

Password for the specified user name

Confirm Password

Password for the specified user name

Restart Agent

Select this check box if you want to restart the PATROL Agent after the policy is applied.

Important

You must select this check box if you want the user name change to take effect.

While editing a policy, if you select Restart Agent and provide the same default account information as what was provided while creating the policy, the PATROL Agent is not restarted. To restart the PATROL Agent, use the Query Agent screen. For more information, see Performing actions on a PATROL Agent


Tag

Tags that you want to assign to the PATROL Agent. The format of each tag is tagName:tagDescription. If the tag description contains spaces, enclose the description within double quotes. You can also provide multiple tags, separated by commas.
For example, tag1:"Brief Description",tag2:"Description".

Integration Service

An Integration Service or an Integration Service cluster that you want to set as the PATROL Agent phone home. The supported values are as follows:

  • Single Integration Service
  • Integration Service Cluster

Event Configuration Properties

Event Forwarding Destination

Destination where the events that are generated by the PATROL Agents must be sent to. The supported destinations are as follows:

  • Integration Service Settings: Enables you to use the settings on the Integration Service to which the PATROL Agent is connected
  • Cells: Enables to send the events to one or more cells. In the Event Cell List box, specify the cells to which you want to send the events, separated by commas. The format of each cell is cellName/cellPort, where cellName is the name of the cell and the cellPort is the port number through which the agent communicates with the cell. For example, cell1/1111,cell2/1203
    Also, in the Event Cell Shared Key box, specify the shared key which is used for encryption. The default shared key is mc. 
  • Do not send events: Stops sending the events

Event Format Container

String to append to the name of the events that are generated by the PATROL Agents. The default string is BiiP3.


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Configure actions performed by Infrastructure Management server

Specify actions to be performed on the Infrastructure Management server when the policy is applied. The actions apply to all devices that are associated with the PATROL Agent and all the monitor instances that the Agent monitors.

Best practice

  • Do not use the automated group creation functionality excessively. Plan the groups that you need and configure accordingly.
  • Use the copy baseline feature only when you know the existing baseline is appropriate for a new Agent or device. For example, if you are adding an additional server to an Apache web server farm behind a load balancer where the new server has exactly the same configuration as the other servers in the farm (OS version, machine sizing and type, Apache version, Apache configuration) and the new Apache web server processes exactly the same types of transactions for the same application. If you are not certain, do not use the copy baseline feature.
  1. Click the Server tab.
  2. Specify values for the following properties:

Property

Description

Add Agent Monitors to Group

Name of a group on the Infrastructure Management server under which you want to add the monitors that are created as a result of this policy.

You can provide multiple group names, separated by commas. If a group does not exist, a new group is created. Use a forward slash (/) to specify a group in a hierarchy. For example, server/device1/myGroup.

If more than one group exists with the same name and a distinct hierarchy is not specified, monitor instances are not added to the group. The group names are case sensitive.

Add Associated Devices to Group

Select the check box to add all devices associated with the Agent monitors to the group specified in the Add Agent Monitors to Group field. If multiple groups are specified in the Add Agent Monitors to Group field, all the associated devices are added automatically to all the groups.

Important

This field is applicable and is functional only when you have a TrueSight Infrastructure Manager Server 10.5 or later in your environment. The devices from TrueSight Infrastructure Manager Server 10.1 and 10.0 are not added to the group even if this flag is selected.

Copy Baseline from Device

Display name of the device from which you want to copy the baseline.

Baseline for the monitor instances that are created on the child servers as a result of the policy are copied from the baseline of the corresponding monitor instances on the specified device. Baseline can be copied from the specified device only if the device is available on the child server.

The device names are case sensitive.

Associate Authorization Profiles with Devices

Name of the user group on the child servers to associate with the devices that are created as a result of the policy.

Devices are associated with the specified user group only if the user groups are available on the child server. The user groups are given both read and write permissions to the Authorization Profile.

You can provide multiple group names, separated by commas. The user group names are case sensitive.

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Define and manage configuration variables

You can define individual configuration variables or import them from a ruleset file (.cfg).

The PATROL Agent configuration is saved in a set of configuration variables that are stored in the Agent's configuration database. You can control the PATROL Agent configuration by changing the values of these configuration variables. Also, you can define a configuration variable, and the definitions are set on PATROL Agent when the policy is applied.

Important

To view the configuration variables that are available in the previous PATROL Agent versions, use the   Query Agentfunctionality.

If you are modifying the default Agent configuration, you must restart the PATROL Agent to reflect the changes.

Best practice

  • Avoid creating a policy with both monitoring configuration and a configuration variable. You can create separate policies for monitoring configuration and configuration variables.
  • To keep the PATROL Agent in sync with the policy configuration, change an existing configuration variable's operation to DELVAR, instead of deleting it. After a configuration variable is deleted from the policy, you cannot perform any actions on it.

To import existing configuration variables

  1. In the Configuration Variable page, click the common action menu in the table and select Import.
    monpolicy_importcv.png
  2. Browse for and select the configuration file (.cfg) to be imported.
  3. Click Open. The variables from the file are added to the table.

Important

The import operation supports only REPLACE, DELETE, and DELVAR operators. If the .cfg file contains the MERGE or APPEND operators, the file cannot be imported. You must delete these operators before importing the file.

To add new configuration variables

  1. Click Add Configuration Variable.

  2. In the Add Configuration Variable dialog box, specify values for the following properties and click OK:

    Property

    Description

    Variable

    Name for the configuration variable.
    Important: The variable names are case sensitive and must start with slash (/). You must enter the complete path for the variable, not just the name. If the intermediate variables do not exist, the variables are created.

    Operation

    Operation that you want to perform on the configuration variable. The supported operations are as follows:

    • REPLACE: Replaces the current value of the variable on the PATROL Agent if the variable already exists. Otherwise, a new variable is created with the specified value.
    • DELVAR: Deletes the variable from the PATROL Agent.
    • DELETE: Deletes the value of the variable, and the variable remains empty.

    Value

    Value that you want to configure for the variable and click OK. The configuration variable is added as a new row in the Configuration Variables table.

  3. To add another configuration variable, repeat the earlier steps.


    Important    : For the defaultAccount configuration variable, specify the value in the userName/password format. Note that the password can be a plain text or a PATROL Agent-encrypted string.
    Examples    :

    patrol/patAdm1n
    patrol/FA4E70ECEAE09E75A744B52D2593C19F

    For the SecureStore configuration variable, specify the value in the context/data format. Note that the context and data can be a plain text or a PATROL Agent-encrypted string.

    Examples:

    MY_KM1;MY_KM2;MY_KM3/mysecretdata

    “EDC10278901F8CB04CF927C82828595B62D25EC355D0AF38589CE4235A246F8C63F24575073E4ECD”

    where “EDC10278901F8CB04CF927C82828595B62D25EC355D0AF38589CE4235A246F8C63F24575073E4ECD” is the encrypted form of "MY_KM1;MY_KM2;MY_KM3/mysecretdata"

  4. To modify any value in a variable, click the action menu for the variable and select Edit.
    monpolicy_editdelcv.png
    In the Edit Configuration Variable dialog box,  modify the properties and click OK.
  5. To remove a variable, click the action menu for the variable and select Delete.

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