Troubleshooting

This topic provides troubleshooting information related to PATROL for AIX.

• • • Issue: Sar Command failure. Data is not getting collected for UserTime, SystemTime, IdleTime, IdleTime, Utilization, RunQueueSize, and ContextSwitches parameters.
    • Issue: Application class instances are not getting discovered. Command execution failure for application class instance discovery.
    • Issue: Application class instances are discovered data is not collected. Command execution failure reported in _CollectionStatus parameter.

Issue: Sar Command failure. Data is not getting collected for UserTime, SystemTime, IdleTime, IdleTime, Utilization, RunQueueSize, and ContextSwitches parameters.

Reason

The PATROL default user or remote user for remotely monitored host does not have sufficient privileges.

Solution

• Local monitoring: Add the PATROL default account user to the OS adm group.
• Remote monitoring: Add the remote host’s username to its adm OS group.

Issue: Application class instances are not getting discovered. Command execution failure for application class instance discovery.

Probable Reason:

The discovery command might be missing for the application class or does not have execution permissions. 

Probable Remedy:

Install the missing commands. If the problem still persists please contact BMC Support.

Issue: Application class instances are discovered data is not collected. Command execution failure reported in _CollectionStatus parameter.

Probable Reason

The collection command might be missing for the application class or does not have execution permissions. 

Probable Remedy

Install the missing commands. If the problem still persists, contact BMC Support.

The following table shows the application class and respective discovery and collection commands: