Troubleshooting

This topic provides troubleshooting information, including information about error messages and frequently asked questions related to BMC PATROL for AIX.

Case 1:

Problem: Sar Command failure and data is not getting collected for UserTime, SystemTime, IdleTime, IdleTime, Utilization, RunQueueSize, and ContextSwitches parameters.

Reason: the patrol default user or remote user for remotely monitored host do not have sufficient privileges.

Remedy:

• Local monitoring      : Add the patrol default account user to the OS adm group
• Remote monitoring : Add the remote host’s username to its adm OS group.

Case 2:

Problem: Application Class instances are not getting discovered. Getting Command execution failure for application class instance discovery.

Probable Reason: The discovery command is missing for application class or donot have execution permissions. Refer below table for commands for discovery.

Probable Remedy: If the command is missing please get the same installed. If the problem still persists please contact BMC Support.

Case 3:

Problem: Application Class instances are discovered but no data is getting collected and Command execution failure is reported in _CollectionStatus.

Probable Reason: The collection command might be missing for application class or donot have execution permissions. Refer below table for commands for data collection.

Probable Remedy: If the command is missing please get the same installed. If the problem still persists please contact BMC Support.