Downloading the installation files

BMC PATROL Knowledge Module for End User Experience Management version 1.1.00 is packaged with the BMC ProactiveNet Performance Management Suite 9.0.00 solution for Microsoft Windows or for Linux, within the BMC Real End User Experience Monitoring solution. The solution is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. To use the website, you must register and set up a user name and password.

To download the product from the EPD website

1. Create a directory in which to place the downloaded files.

   Note

   On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to http://www.bmc.com/available/epd.html.
3. Enter your user ID and password, and click Submit.
4. Click Download Product.
5. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
6. If you are accessing this site for the first time, create an EPD profile as follows; otherwise, skip to #step 7.
   1. Under Localized Languages, select the language for the product release.
   2. Under Install Platforms, select the platforms to download.
   3. Click Save Profile.
7. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
8. Locate the product, as follows:
   1. Locate the product and expand its entries to show the available version numbers.
   2. Expand the version number to show the available product files and documentation.
   3. Select the check box next to the product files and documentation to download.
9. To download the selected items, click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory and the credentials and FTP instructions are sent to you in an e-mail message.
   • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum process is used to verify file integrity.