Downloading the installation files

This topic explains how to obtain the file from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. (To use the website, you must register and set up a user name and password.)

The BMC PATROL Knowledge Module for End User Experience Management version 2.5.00 installation file is available for download with the BMC ProactiveNet Performance Management Suite 9.5.00 or the BMC Application Management Suite 2.5.00. To understand which files you are entitled to download based on the licenses that you purchased, see License entitlements in BMC ProactiveNet Performance Management Suite 9.5 or BMC Real End User Experience Monitoring and Analytics - License Add-on.

To download the files

1. Create a directory in which to place the downloaded files.

   Note

   On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.

2. Go to http://www.bmc.com/available/epd.html.
3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.

7. Expand parent folders and then expand the subfolders to select the product for download, as indicated in the following table:

   EPD parent folder (suite)	EPD subfolders to expand	Installation file
   BMC ProactiveNet Performance Management Suite	BMC ProactiveNet Performance Management Suite 9.5.00 BMC Real End User Experience Monitoring and Analytics 2.5.00 BMC PATROL Knowledge Module for End User Experience Management Version 2.5.00	PATROL Knowledge Module for End User Experience Management (Linux or Microsoft Windows)
   BMC Application Management Suite	BMC Application Management Suite 2.5.00 BMC Real End User Experience Monitoring and Analytics 2.5.00 BMC PATROL Knowledge Module for End User Experience Management Version 2.5.00	PATROL Knowledge Module for End User Experience Management (Linux or Microsoft Windows)

8. Select the appropriate PATROL Knowledge Module for End User Experience Management file for the platform, and select the license information.
9. Click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Where to go from here

Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program. For installation instructions, see Performing-the-installation.

When new service packs and patches are released for BMC PATROL Knowledge Module for End User Experience Management, you will perform an upgrade of the product to apply the latest changes. You can find information about service packs and patches under Release-notes-and-notices.