Skip to Content
Information
Unsupported product This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Online help does not display properly

The installation utility Help does not display properly; for example, the Contents, Index, and Search tabs are not displayed in the Help window.

To fix the problem

To properly display the help:

  • the web browser that you are using to run the installation utility must be Java-enabled
  • you must have a Java Virtual Machine or Java Plug-in version 1.1.2 or later installed on the computer where you are running the installation utility

If you are running the installation utility on a Windows computer that has Internet Explorer configured to use the Java Virtual Machine version 1.3.1, accessing the Help system will cause the installation session to hang. To resolve this issue, perform one of the following tasks:

  • upgrade to a newer version of the JVM
  • configure Internet Explorer to use a different JVM version if multiple versions are installed on your computer
  • use the -serveronly command line option to start the installation utility Perl HTTP server on the computer that is running the JVM version 1.3.1, then connect to that server from a computer that has a different version of the JVM installed.

Related topics

Where to find more information

Troubleshooting-installation-problems-in-a-Windows-environment

Installing-products-in-Windows-environment

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC PATROL Installation Utility 9.6