Accessing the online help (Windows)

The installation utility includes a browser-based online Help system that can be accessed from the Help button on each page in the installation utility. To properly display the online Help

• the web browser that you are using to run the installation utility must be Java-enabled
• you must have a Java Virtual Machine (JVM) or Java Plug-in version 1.1.2 or later installed

If you are running the installation utility on a Windows computer that has Internet Explorer configured to use the Java Virtual Machine version 1.3.1, accessing the Help system will cause the installation session to hang. To resolve this issue, perform one of the following tasks:

• upgrade to a newer version of the JVM
• configure Internet Explorer to use a different JVM version if multiple versions are installed on your computer
• use the -serveronly command line option to start the installation utility Perl HTTP server on the computer that is running the JVM version 1.3.1, then connect to that server from a computer that has a different version of the JVM installed.