System requirements for installing on Windows computers

When you plan an installation of BMC products, you must consider whether limitations or restrictions exist in your environment.

Before you launch the installation utility, ensure that your environment meets the hardware and software requirements described in the following sections. Also, before you install any product to your environment, consult the product getting started or installation guides and release notes for the requirements and for detailed installation information.

Network requirements

You must have a properly installed TCP/IP local area network.

Warning

The installation utility provides a command line option called -serveronly that you can use to start the Perl HTTP server on a computer, and connect to that server across a network, from a browser running on another computer. The installation utility uses standard, unsecured HTTP for network communications, which can create security risks for passwords and such other information. Therefore, BMC recommends that you install locally, or create an installable image to distribute to remote systems, rather than use the -serveronly command line option in an unsecured network. For more information, see Command line options .

Memory and disk space requirements

Check the memory and disk space requirements listed in the getting started or installation guide for the products. The installation utility also provides an estimate of how much disk space is required for all products that you select to install in one installation session.

Web browser requirements

A web browser is required to run the installation utility.

Note

If you use pop-up blocker software to prevent pop-up windows from being displayed in your web browser, you must temporarily disable the software on the computer on which you want to install products to run the installation utility. The procedures and requirements for disabling pop-up blocker software vary depending on the software that you are using. Consult the documentation provided with the pop-up blocker software for instructions.

When using Internet Explorer 9 and later:

The Common Installer must start with the -serveronly option.
Navigate to Control Panel ->Internet Options ->Security. From the Zone section, select Local intranet. Click Sites and then Advanced. Add the site to the zone.
Then, navigate to the the link in the popup window.

If you do not have a web browser on the computer on which you want to install products, you can perform on of the following action:

Create an installable image on a computer with a browser, and then install the image on the computer that does not have a browser. For more details, see Creating, distributing, and installing installable images.
Use the -serveronly command line option to start the Perl HTTP server on the computer without a browser, and then connect to that server from a computer that has a browser. For more details, see Command line options.

Note

The installation utility will not run in the Internet Explorer if any of the following conditions exist:

The computer on which you are running the installation utility is located in a web content zone that has a security setting of High. Security options are set in the Internet Options dialog box.
The option Use HTTP 1.1 is cleared. This setting is located on the Advanced tab in the Internet Options dialog box.
You used the -serveronly command line option to start the Perl HTTP server on another computer, and you are connecting to that server from a Windows Server 2003 computer that has the component Internet Explorer Enhanced Security Configuration installed and enabled. Use the Add/Remove Programs dialog box to verify if this component is installed.

Using proxy server definitions

If you have defined a proxy server for internet connections, your browser may be unable to connect to the Perl HTTP server that is used by the installation utility. To resolve this issue, perform one of the following tasks for the browser that you are using:

Remove the proxy server connection setting by selecting Tools > Internet Options > Connections tab > LAN Settings and clearing the Use a proxy server check box.
Bypass the setting by selecting Tools > Internet Options > Connections tab > LAN Settings > Bypass proxy server for local addresses.

Setting font size

If the font size in your browser is too large or too small, you can adjust the size by performing the following task:

Select View > Text Size and then one of the options that appears in the drop-down menu, Largest, Larger, Medium, Smaller, or Smallest.