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Installation fails with a 'failed to run script' error

The installation fails with the following error message:

" Error: Failed to run script [C:\Program]"

This error occurs when there is a directory or file called Program and Program Files in the same target installation directory.

To fix The problem

Perform one of the following tasks:

  • Delete the Program directory or file.
  • Rename the Program directory or file, perform the installation, then rename the directory or file back to its original name.
  • Install products to a directory that does not have a Program directory or file.
  • When you specify the destination path to install the products, use the short name such as C:\progra~1\bmcsof~1 instead of using C:\Program Files\BMC Software.
  • When you specify the destination path to install the products, use the short name such as C:\progra~1\bmcsof~1 instead of using C:\Program Files\BMC Software.

Related topics

Where to find more information

Troubleshooting-installation-problems-in-a-Windows-environment

Installing-products-in-Windows-environment

 

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BMC PATROL Installation Utility 10.0.03