Issues tables
Review the following tables for issues that were corrected in PATROL Agent for BMC Helix Operations Management 26.1 and for known issues that remain open.
Corrected issues | View the issues in the following table by the default sort order, Corrected in, which shows the corrected issues first. The version number represents the update (Year-Month-Day) in which the issue is fixed. |
|---|---|
Known (open) issues | To view only the open issues, click the Corrected in filter, and select empty. An issue without a value for Corrected in remains open. |
You can also filter and sort issues according to found version (version in which the issue was found), or defect ID.
Known and corrected product issues
| Description | Status | Found in | Defect ID |
|---|---|---|---|
When you install the PATROL Agent, the installation log file does not display the group name of the configured Agent. | Fixed in 26.1.01 | 25.3.01 | DRPIA-4321 |
When the host machine where PATROL Agent is installed has an internal and a public IP address, the PATROL Agent does not select the correct IP address. The Agent should use the public IP if it is configured via the /AgentSetup/publishConnectingIPAddress pconfig variable; otherwise, it should use the internal IP. | Fixed in 26.1.01 | 25.4.00 | DRPIA-4420 |
When you upgrade the PATROL Agent through BMC Helix Operations Management by deploying a new PATROL Agent package, the PatrolAgent.service file contains incorrect values, and the PATROL Agent does not restart. | Fixed in 26.1.01 | 25.3.01 | DRPIA-4217 |
On some Linux machines, the PATROL Agent fails to retrieve the system serial number or product number. | Fixed in 26.1.00 | 25.1.00 | DRPIA-4223 |
When the hostname and the IP address of the server are changed, the PATROL Agent version 25.1.00 fails to restart. | Fixed in 26.1.00 | 25.2.00 | DRPIA-4108 |
After you install the PATROL Agent, the process ID (PID) reported by the ps-ef | grep PatrolAgent command is not synchronized with the PID shown by the systemctl status PatrolAgent command, resulting in inconsistent process information. | Fixed in 26.1.00 | 25.3.01 | DRPIA-4259 |