Important This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 24.3.01

System requirements

Verify that the target computer meets the installation requirements listed in the following table. These requirements apply to all PATROL Agent.


Note

To get complete compatibility information for PATROL Agent, use the BMC Product Compatibility Utility on the BMC Product Compatibility site.

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, view BMC's product support policy.

Supported Operating Systems                                                                         Comments (if any)

All components work with the following Windows operating systems:

  • Microsoft Windows Server 2022, x86-64
  • Microsoft Windows Server 2019 Core, x86-64
  • Microsoft Windows Server 2019, x86-64
  • Microsoft Windows Server 2016, Core, x86-64
  • Microsoft Windows Server 2016, x86-64
  • Microsoft Windows 10, x86-64
  • Microsoft Windows 8.1, x86-64
  • Microsoft Windows 8, x86-64
  • Remote monitoring is available on all the supported operating systems.
  • References to x86-64 include AMD64 and Intel 64 architecture.
  • References to the operating systems mentioned include all editions of these platform families.

HP-UX 11i 3 (B11.31), 64-bit, Itanium 2


IBM® AIX® 7.x, 64-bit hardware, 64-bit kernel, 64-bit ABI


  • Oracle Solaris 11.x, x86-64, 64-bit, SPARC
  • Oracle Solaris 10.x, x86-64, 64-bit, SPARC


  • Red Hat Enterprise Linux 9.x with the x86_64, PPCLE, and s390x architecture
  • Red Hat Enterprise Linux 8.x, x86-64, IBM® zSeries®, PPC64LE
  • Red Hat Enterprise Linux 7.x, x86-64, IBM® zSeries®, PPC64LE
  • The zSeries system is not supported in Simplified Chinese, Traditional Chinese, Korean, Japanese, French, and German languages.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executables.
  • IBM® zSeries® here indicates s390x architecture.
  • SUSE Linux Enterprise Server 15.x, x86-64, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 12.x, x86-64, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 11 SP4
  • This operating system is not supported in Chinese, Taiwanese, Japanese, Korean, French, and German languages.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executables.
  • Oracle Enterprise Linux 9.x, x86-64
  • Oracle Enterprise Linux 8.x, x86-64
  • Oracle Enterprise Linux 7.x, x86-64
  • Oracle Enterprise Linux 6.x, x86-64

x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executables.

  • CentOS Stream 9.x (x86-64)
  • CentOS Stream 8.x (x86-64)
  • CentOS 8.x (x86-64)
  • CentOS 7.x (x86-64)

Install libnsl.so  64 bit library for CentOS Stream 8.x (x86-64).

  • Debian 11.x, x86-64
  • Debian 10.x (buster), x86-64
  • Debian 9.x (stretch), x86-64
  • Debian 11 codename is Bullseye.
  • Debian 10 codename is buster.
  • Debian 9 codename is stretch.
  • Ubuntu 22.04, x86-64
  • Ubuntu 20.04 LTS (64-bit)
  • Ubuntu 18.04 LTS (64-bit)
  • Ubuntu 16.04 (64-bit)


  • Rocky Linux 9.x, x64-64
  • Rocky Linux 8.x ,x64-64


  • Alma Linux 9.x, x64-64
  • Alma Linux 8.x, x64-64



Notes

  • You can configure a PATROL Agent for the forward proxy support only on Windows and Linux operating systems.
  • On 64-bit Linux platforms, the following message is displayed after the installation process is complete. Ignore this message.

ignored: cfg_sec_prms: error while loading shared libraries: libaudit.so.0: cannot open shared object file: No such file or director

  • BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released. BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

 

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