Important This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 23.3

23.3 enhancements and patches

Review the PATROL Agent 23.3 enhancements for features that will benefit your organization and to understand changes that might impact your users.

For updates in the previous release, see 22.4 enhancements.

BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows..

Related topics

Known-and-corrected-issues

Release-notes-and-notices

23.3.00.01

PATROL Agent for BMC Helix Operations Management 23.3.00.01 resolves the issues reported in the earlier versions. 

For the list of issues resolved in this release, see Known-and-corrected-issues.

23.3.00

Automatically downloading configuration files from BMC Helix Operations Management

Provide configuration file details while creating a monitor policy for a PATROL Agent in BMC Helix Operations Management. You no longer have to manually copy, deploy, or create configuration files for each PATROL Agent that is applicable to the selection criteria in the monitor policy.

For more information, see the following topics:
See Defining monitor policies for more details about uploading configuration files.
See Configuring and maintaining monitor policy configurations to know how to upload configuration files. 

Important

You can add the configuration files only for PATROL Agents version 23.3.00 or later. If a PATROL Agent is upgraded to version 23.3.00 after you created and enabled a monitor policy, you must disable the policy and enable it again to be able to download configuration files from the monitor policy.

Installing PATROL Agent and knowledge modules by using the Microsoft Software Installer (MSI) package

Use the Setup.msi file to install the PATROL Agent and knowledge modules on Windows. The MSI package file provides a more reliable and resilient installation. The Microsoft Installer service uses the information that is contained within the MSI package file to install the PATROL Agent and knowledge modules.

For more information, see Installing-PATROL-Agents.

Improve the infrastructure performance with multiple forward proxy servers

Use multiple proxy servers to improve infrastructure performance by providing high availability and adding an additional security layer between PATROL Agent and BMC Helix Operations Management.

For more information, see Configuring-PATROL-Agents-to-support-multiple-forward-proxy-servers.

Accessing PATROL Agent with and without credentials

  • If you access the PATROL Agent locally, no credentials are required by default.
    For example, pconfig +get -p <portnum>.
    You can override this behavior by setting up the configuration variable /AgentSetup/pconfigRequiresAuthentication = { REPLACE="true"} or setting up requiresconfigauthentication = true in the patrol.conf file.
    For example, pconfig +get -p <portnum> -U <username> -W <password>.
  • If you access the PATROL Agent remotely, the credentials are required by default.
    For example, pconfig +get -host <patrol agent host name> -p <portnum> -U <username> -W <password>.
    You can override this behavior by setting up the configuration variable /AgentSetup/pconfigRequiresRemoteAuthentication = { REPLACE="false"}.
    For example, pconfig +get -host <patrol agent host name> -p <portnum>.
  • You can access PATROL Agent on PatrolCli by using the default account credentials only.

Important

The variable value you set in the pconfig utility has the highest precedence over the variable value set in the patrol.conf file.

Accessing PATROL Agent by unprivileged users

You can access PATROL Agent by using the default account credentials only. If you are an unprivileged user and want to access PATROL Agent, set up the pconfig variable, /AgentSetup/accessControlList.

The following options are available during a package creation:

  • Restricted Access Control (default)
  • Full Access Control

AccessControl.png

The Restricted Access Control option is selected by default and is applicable for the default account only. You can modify the access control list to give PATROL Agent access to specific users by setting up the pconfig variable, /AgentSetup/accessControlList.

If you select the Full Access Control option, all the users get access to PATROL Agent from pconfig and PatrolCli.

Important

To retain the old access control list: When you upgrade PATROL Agent to 23.3 or a later version, select Full Access Control, which keeps the old /AgentSetup/accessControlList that you used in the older version of PATROL Agent.

 

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