Important This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 23.3

Uninstalling the PATROL Agent

This topic provides instructions for uninstalling the PATROL Agent, Installation Utility, and Knowledge Modules.

To uninstall the PATROL Agent

Do the following:

Navigate to the Uninstall directory in your BMC product installation directory, and run the following command:

#Windows operating system
#Syntax
uninstall.exe -silent {Name of the PATROL Agent Image}
#Example
uninstall.exe -silent {PA_Host1}


#Unix
#Syntax
./uninstall.sh -silent {Name of the PATROL Agent Image}
#Example
./uninstall.sh -silent {PA_Host1}

You can use the Installation Utility to uninstall only those products that were installed with the current or later versions of the Installation Utility. To uninstall PATROL Agents installed using an earlier version of the utility, you must use the specific version that you used for the original installation.

To uninstall all the PATROL components

Use the uninstall command to uninstall KMs, PATROL Agent, and the Installation Utility that are running on the host computer using the following flag options:

  • uninstall.sh -silent {images}: Enter a comma-separated list of image names that you want to uninstall.
  • uninstall.sh -silent {all_kms}: Use this option to uninstall all the KMs that are installed.
  • uninstall.sh -silent {all}: Use this option to uninstall all the BMC PATROL products that are installed.

Note

If you initiate the uninstallation of a monitoring solution using the BMC Helix Operations Managementconsole, do not attempt to manually uninstall it from the PATROL Agent host computer.

To uninstall all the PATROL Agent using Microsoft Installer

  • MSI Installer
    If the bmc_products package exists and it contains Setup.msi file in it: 
    • UI mode:

      1. Open the command prompt as an administrator user and run following command:

        start /wait msiexec /i Setup.msi /l*v log.txt

        The installer setup wizard opens.

      2. Select Remove and click Remove to uninstall PATROL Agent.
      3. Click Finish.

    • Silent mode:
      Open the command prompt as an administrator user and run following command:

      start /wait msiexec /x Setup.msi /l*v log.txt /qn
  • Control Panel
    1. Open control panel.
    2. Click Uninstall a program and select the BMC PATROL Agent and KM Installer and click Uninstall.

 

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