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Information
Important This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 21.02.

System requirements

Verify that the target computer meets the installation requirements listed in the following table. These requirements apply to all PATROL Agent.

 

Warning

Note

To get complete compatibility information for PATROL Agent, use the BMC Solution and Product Availability and Compatibility Utility (SPAC) on the Solution and Product Availability and Compatibility site.

Information
Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, view BMC's product support policy.

Supported Operating Systems

Comments (if any)

All components work with the following Windows operating systems:

  • Microsoft Windows 7, x86-64
  • Microsoft Windows 8, x86-64
  • Microsoft Windows 8.1, x86-64
  • Microsoft Windows 10, x86-64
  • Microsoft Windows Server 2016, x86-64
  • Microsoft Windows Server 2016, Core, x86-64
  • Microsoft Windows Server 2019, x86-64
  • Microsoft Windows Server 2019 Core, x86-64
  • Remote monitoring is available on all the supported operating systems.
  • References to x86-64 include AMD64 and Intel 64 architecture.
  • References to the operating systems mentioned include all editions of these platform families.

HP-UX 11i 3 (B11.31), 64-bit, Itanium 2

 

IBM® AIX® 7.x, 64-bit hardware, 64-bit kernel, 64-bit ABI

 

  • Oracle Solaris 10.x, x86-64, 64-bit, SPARC
  • Oracle Solaris 11.x, x86-64, 64-bit, SPARC

 

  • Red Hat Enterprise Linux 6.x, x86-64, IBM® zSeries®
  • Red Hat Enterprise Linux 7.x, x86-64, IBM® zSeries®, PPC64LE
  • Red Hat Enterprise Linux 8.x, x86-64, IBM® zSeries®, PPC64LE

 

  • The zSeries system is not supported in Simplified Chinese, Traditional Chinese, Korean, Japanese, French, and German languages.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • IBM® zSeries® here indicates s390x architecture.

Important
If you are installing the supported version of the PATROL Agent on RHEL 6.x, use the Common Installer version 20.02.06 to avoid GLIBC dependency conflicts.

  • SUSE Linux Enterprise Server 11.x, x86-64, IBM® zSeries®
  • SUSE Linux Enterprise Server 12.x, x86-64, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 15.x, x86-64, IBM® zSeries®, PPC64LE
  • This operating system is not supported in CTJKFG.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • Oracle Enterprise Linux 6.x, x86-64
  • Oracle Enterprise Linux 7.x, x86-64
  • Oracle Enterprise Linux 8.x, x86-64

 

x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.

  • CentOS 8.x (x86-64)
  • CentOS 7.x (x86-64)
  • CentOS 6.x (x86-64)

 

  • Debian 8.x (jessie), x86-64
  • Debian 9.x (stretch), x86-64
  • Debian 10.x (buster), x86-64

 

  • Ubuntu 16.04 (64-bit)
  • Ubuntu 18.04 LTS (64-bit)
  • Ubuntu 20.04 LTS (64-bit)

 

Warning

Notes

  • You can configure a PATROL Agent for the forward proxy support only on Windows and Linux operating systems.
  • On 64-bit Linux platform, the following message is displayed after the installation process is complete. Ignore this message.

ignored: cfg_sec_prms: error while loading shared libraries: libaudit.so.0: cannot open shared object file: No such file or directory

  • While installing the PATROL Agent on Debian 8.8 x64 operating system, a set of errors are displayed at the command prompt. These errors do not affect the PATROL Agent installation. You can ignore and proceed with the installation.

    The following code block provides more information about the errors:
    sed: -e expression #1, char 11: unterminated `s' command
    cp: cannot create regular file ‘/etc/patrol.d/security_policy_v3.0/site.plc’: No such file or directory
    cp: cannot stat ‘/etc/patrol.d/security_policy_v3.0/agent.plc’: No such file or directory
    chmod: cannot access ‘/opt/bmc/Patrol_Agent/Patrol3/*’: No such file or directory
    /opt/bmc/Patrol_Agent/Patrol3//target: 336: [: x86-64: unexpected operator
    ./target: 336: [: x86-64: unexpected operator
    /opt/bmc/Patrol_Agent/Patrol3//target: 336: [: x86-64: unexpected operator
    /opt/bmc/Patrol_Agent/Patrol3//target: 336: [: x86-64: unexpected operator
    ./target: 336: [: x86-64: unexpected operator
    /opt/bmc/Patrol_Agent/Patrol3//target: 336: [: x86-64: unexpected operator
    snmp bind failure: Address already in use
    smux bind failure: Address already in use
    /opt/bmc/Patrol_Agent/Patrol3//Linux-2-6-x86-64-nptl/bin/snmpmagt: error processing 
  • BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released. BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

Related topic

Planning

 

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BMC PATROL Agent for BMC Helix Operations Management 21.02