Supported platforms and versions

The following table explains the combinations of ITSM and BPPM versions supported by BMC Intelligent Ticketing 2.0.x.

Important

BMC Intelligent Ticketing is now called as BMC Service Resolution. On the EPD where you download the installer, search for "BMC Service Resolution". See Downloading-the-patch.

Notes

  • For BPPM 8.6.02 SP4 version, install BPPM Extensions v9.0 SP2/SP3 on BMC Remedy AR System server.
  • To implement BMC Intelligent Ticketing with BMC Remedy ITSM Suite 8.1.00, you must download the BMC Intelligent Ticketing 2.0.01 package.
  • Intelligent Ticketing 2.0 features are installed as part of BPPM 9.5 installation.

Related topics

Installing

Installing-BMC-Remedy-ITSM-Suite-patch-component

Installing-BMC-ProactiveNet-Performance-Management-patch-component

 

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