This documentation supports the releases of BMC Helix Service Monitoring till September 2021 (21.3.03). Documentation for later versions is available in the BMC Helix AIOps documentation space. To view the documentation, select a version from the Product version menu.

Requesting for a new automation

When an event or a situation in BMC Helix Service Monitoring console matches the trigger conditions defined in the automation policies in BMC Helix Intelligent Automation, automation actions are displayed against the open events. As a BMC Helix Service Monitoring operator, you can run such automation actions for open events (causal or situational), which execute the remediation actions in BMC Helix Intelligent Automation. If there are no policies for an event, you can raise requests and automation engineers create policies in BMC Helix Intelligent Automation.

Related topics

Performing-probable-cause-analysis

Performing-the-ML-based-root-cause-isolation-of-an-impacted-service

Monitoring-and-investigating-policy-based-situations

Monitoring-ML-based-situations
Managing automation policies
Viewing automation policy runs

To request automations for services

  1. In the BMC Helix Service Monitoring console, click the Overview tab and click any of the impacted services with open events.
  2. On the Probable Cause > Causal Nodes (% Probability) or Root Cause Isolation, select a causal node to view the top causal events for that node.
  3. Click Action > Request Automation.
    A dialog box shows the event details such as the severity, priority, and incident ID.
    Request new automationpopup.png
  4. From the How soon you want this automation? list, select one of the following options 
    • Immediately
    • Today
    • This Week: Policy needs to be created within a week from the day the request is raised.
    • Not in a hurry: Policy can be created within a month. 
  5. In the How much time it takes to resolve this issue manually? field, enter an approximate amount of time (in minutes) it would take to resolve the event if the actions are to be performed manually. 
  6. Click Submit.
    A request is submitted successfully and appears in BMC Helix Intelligent Automation. The following image shows an example of a request received in BMC Helix Intelligent Automation. 
    Request in IA.png
    After an automation engineer creates and publishes a relevant policy for the event, the automation policy appears in the Automations column for the event. 

To request automations for situations

  1. In the BMC Helix Service Monitoring console, click the Situations tab and then click Investigate for any of the situations for which you want to raise an automation request. The available automations are displayed for the correlated events in the situations.
  2. In the Automations column, click the available automation link and then click Request a new automation.
    A dialog box shows the event details such as the severity, priority, and incident ID (if available).
  3. From the How soon you want this automation? list, select one of the following options 
    • Immediately
    • Today
    • This Week: Policy needs to be created within a week from the day the request is raised.
    • Not in a hurry: Policy can be created within a month. 
  4. In the How much time it takes to resolve this issue manually? field, enter an approximate amount of time (in minutes) it would take to resolve the event if the actions are to be performed manually. 
  5. Click Submit.
    A request is submitted successfully and appears in BMC Helix Intelligent Automation. The following image shows an example of a request received in BMC Helix Intelligent Automation.
    Automation Requests for Situations.png
    After an automation engineer creates and publishes a relevant policy for the event, the automation policy appears in the Automations column for the event. 


 

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