This documentation supports the releases of BMC Helix Service Monitoring till September 2021 (21.3.03). Documentation for later versions is available in the BMC Helix AIOps documentation space. To view the documentation, select a version from the Product version menu.

Creating automation policies



Automation policies are created in BMC Helix Intelligent Automation that contain actions for remediating open events in BMC Helix Service Monitoring console. 

As an administrator, you can cross-launch into BMC Helix Intelligent Automation from BMC Helix Service Monitoring console and create policies for a particular open event. When the trigger conditions in the event match the conditions defined in the policy, the relevant policy appears on the BMC Helix Service Monitoring console as an automation action for the event. Operators can then run these actions to remediate open events. 

Important

For creating automation policies, ensure that intelligent-automation > policy > manage permission is assigned to the appropriate role. For more information, see Roles-and-permissions

To create automation policies for events

  1. In the BMC Helix Service Monitoring console, do the following steps:
    1. Click the Overview tab, and from the Services widget, click any of the impacted services with open events.
    2. On the individual service page, click Probable Cause or Root Cause Isolation.
    3. From the Causal Nodes (% Probability) or Root Cause Isolation, select a causal node to view the top causal events for that node.
  2. Click Actions and select Create Automation
    The Create Automation Policy page in BMC Helix Intelligent Automation is launched. The event JSON, execution mode, and trigger conditions for the event are preselected.
    Create Automation Policy.png
  3. Enter a unique policy name and an optional description.  
  4. Edit the trigger conditions, if required.
  5. Add remediation actions to the policy. 
    BMC Helix Intelligent Automation supports connections with several BMC and third-party applications for which you can create remediation actions. 
  6. Publish the policy.  
    You can create more than one policy for an event. When an event or a situation that matches the trigger conditions appears in BMC Helix Service Monitoring console, the policies that match the event appear on the Probable Cause page. 

 

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