Creating automation policies
To create automation policies for events
- In the BMC Helix Service Monitoring console, do the following steps:
- Click the Overview tab, and from the Services widget, click any of the impacted services with open events.
- On the individual service page, click Probable Cause or Root Cause Isolation.
- From the Causal Nodes (% Probability) or Root Cause Isolation, select a causal node to view the top causal events for that node.
- Click Actions and select Create Automation.
The Create Automation Policy page in BMC Helix Intelligent Automation is launched. The event JSON, execution mode, and trigger conditions for the event are preselected. - Enter a unique policy name and an optional description.
- Edit the trigger conditions, if required.
- Add remediation actions to the policy.
BMC Helix Intelligent Automation supports connections with several BMC and third-party applications for which you can create remediation actions. - Publish the policy.
You can create more than one policy for an event. When an event or a situation that matches the trigger conditions appears in BMC Helix Service Monitoring console, the policies that match the event appear on the Probable Cause page.
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