This documentation supports the releases of BMC Helix Service Monitoring till September 2021 (21.3.03). Documentation for later versions is available in the BMC Helix AIOps documentation space. To view the documentation, select a version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Service Monitoring, including new features, urgent issues, and documentation updates.

Tips

  • To stay informed of changes to this space, place a watch on this page.

  • Ready-made PDFs are available on the PDFs and Videos page. You can also create a custom PDF.

    Click here to see the steps.

    The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

    Creating PDF exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF

    1. Click the Export icon in the upper-right. 1744830844926-963.png
    2. From the Export menu, select PDF.
    3. Follow the prompts for page selection and other options.
    4. Click Export.

     

Date

Title

Summary

Nov 19, 2021

Updates available in this release:

  • Enable the Microsoft Teams integration to get details about impacted services and situations
  • View causal event details by causal nodes or situations for impacted services

Sep 21, 2021

Enhancements available in this release:

  • Enable the AIOps features
  • View and investigate ML-based situations
  • View service health and perform AIOps root cause isolation
  • Support for new connector types
  • Introducing Self-help

Jul 26, 2021

Enhancements available in this release:

  • Remediate events and situations using BMC Helix Intelligent Automation actions
  • View Situations grouped by host names
  • View related events and performance attributes overview for causal events
  • User Management menu option renamed to Users

May 27, 2021

Enhancements available in this release:

  • View incident details
  • Upgrade a third-party integration
  • Customize event pipelines

Mar 20, 2021

The initial release of BMC Helix Service Monitoring.

Related release notes

The following links provide updates about the integrated BMC Helix Service Monitoring products:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*