This documentation supports the releases of BMC Helix Service Monitoring till September 2021 (21.3.03). Documentation for later versions is available in the BMC Helix AIOps documentation space. To view the documentation, select a version from the Product version menu.

Enabling notifications in Microsoft Teams

BMC Helix Service Monitoring integrates with Microsoft Teams to enable operators to use the BMC Helix application in Microsoft Teams. This provides real-time information about impacted services and situations.

A tenant administrator, who is also a Microsoft Teams administrator, installs and configures the application for your organization. Operators can then run commands in the application and get notified about the status and overall health of the services in the form of messages and cards. 

Related topic

Onboarding-and-implementing

The following table lists the activities that you can perform to enable using Microsoft Teams to get real-time information about the impacted services and situations.

Action

Reference

Configure the BMC Helix application

As a Microsoft Teams administrator, install and configure the BMC Helix application in Microsoft Teams. This enables users to run commands and obtain information about the overall health of the services in your organization. You must also have administrative credentials for the BMC Helix products that you want to configure in the application.

Run commands and actions in the BMC Helix application in Microsoft Teams

As an operator, run commands in Microsoft Teams to get information and act upon the information about impacted services and situations.

Authenticate with Microsoft Teams to enable creating notification policies in BMC Helix Service Monitoring

As a tenant administrator, authenticate the BMC Helix Service Monitoring in Microsoft Teams.

Create notifications for alerting users in Microsoft Teams about impacted services and situations

As a service designer, create notification policies to send messages or cards for impacted services and situations to users or channels in Microsoft Teams.

 

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