This documentation supports the releases of BMC Helix Service Monitoring till September 2021 (21.3.03). Documentation for later versions is available in the BMC Helix AIOps documentation space. To view the documentation, select a version from the Product version menu.

Monitoring service impact and situations by using AIOps

You can monitor and investigate the ML-based situations and perform ML-based root cause isolation of an impacted service when you enable the AI/ML-powered AIOps features. After you enable the AIOps features, you can perform the following tasks:

  • Monitor health of key business services
  • Determine the ML-based root cause of an impact
  • Reduce event noise through ML-based situation analysis
  • Create automation policies and remediate services and situations

Related topics

Product-overview

Roles-and-permissions

Use the following table to understand and use the AIOps features in your environment:


Action

Description

Topic links

1

Enable the AIOps features

Enable the AIOps Root Cause Isolation and AIOps Situations features on the Manage Product Features page.

2

Create Business Service Models

After you create valid business services in BMC Helix Discovery, you can start monitoring the service health.

3

Monitor service health

View service health and AIOps root cause isolation.

4

Monitor and investigate Situations

Monitor and investigate the ML-based situations to reduce event noise.

5

Remediate open events for services and situations

Enable the Intelligent Automations feature on the Manage Product Features page to remediate open events.


 

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