This documentation supports the releases of BMC Helix Service Monitoring till September 2021 (21.3.03). Documentation for later versions is available in the BMC Helix AIOps documentation space. To view the documentation, select a version from the Product version menu.

Monitoring policy-based situations


As an operator or a custom user with view situations permission, you can monitor both policy-based and ML-based situations. Each situation is represented as a tile in the view and can be investigated individually to close the situation or take a remediate action.

The policy-based policy_based_situation_icon_213.png and ML-based ml-situations_icon_213.png situations can be identified from their respective icons in the tile. Use the following options to display the policy-based and ML-based situations:

  • Policy-based situation (enabled out-of-the-box)
  • ML-based situations (requires enabling the AIOps Situations feature). 

Click Situations to view all policy-based situations that are identified from the BMC Helix Operations Management correlated events or by the AIOps algorithm from the impacted services.

The Situations page displays the situation tiles with severity (color-coded), priority(color-coded), situation type icon, event count for situations, status, and an investigate button for each situation for closing it or remediate open events. The following image shows various situations:

policy-based_situations.png


 

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