Ingesting data from BMC and third-party products

An organization with a huge IT infrastructure and global operations may have multiple monitoring tools that are used to monitor and manage the performance and health of its infrastructure environment. Managing multiple and independent third-party monitoring tools may impact coherent monitoring.

BMC Helix Service Monitoring provides you a solution that acts as a manager of managers and enables you to achieve the following:

View events, metrics, and topology data synchronized from multiple sources using a single interface
Resolve the issues impacting the service health from a single interface
Drill down to find out root causes that impacted the service health
Remediate open events associated with services and situations

BMC Helix Service Monitoring interacts with various BMC and third-party products to get events, metrics, and topology data. As a tenant administrator, you can configure these integrations as explained in the following table:

Task	Action	Reference
1	Download and install connectors	Download and install connectors for third-party integrations.
2	Explore the available integrations	Log on to BMC Helix Intelligent Integrations and click the Available integrations tab. Check the available integrations.
3	Configure integrations	Configure one or more of the following integrations and start receiving data. For more information, see: Integrate with TrueSight Operations Management to monitor events and services Integrate with Dynatrace to monitor events and services Integrate with SolarWinds NPM to monitor events and CI data
4	Derive actionable insights	View key performance indicators and entities from all the integrated products on the Overview page of the BMC Helix Service Monitoring console. The consolidated summary on the Overview page helps you to quickly visualize and assess the health of your infrastructure environment. For more information, see Monitoring-key-performance-indicators-and-entities. Monitor services and determine the most likely causes of any issue in an infrastructure environment by correlating millions of monitoring data points and analyzing the relationship between infrastructure nodes and services. For more information, see: Monitoring-service-health-and-performing-causal-analysis Performing-probable-cause-analysis Monitoring-service-impact-and-situations-by-using-AIOps Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events in various ways. For more information, see Monitoring events and reducing event noise. Detect anomalies and eliminate false positives. Use alarm and variate policies to detect anomalies through static and dynamic thresholds. For more information, see Detecting anomalies by using static and dynamic thresholds.

Ingesting data from BMC and third-party products

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