Incident Info event class
The Incident Info (or INCIDENT_INFO) event class is a subclass of the EVENT base event class.
This class represents slots for incident-related events.
To understand the list of slots that are used to determine duplicate events, see Slot facets.
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Slot | Slot display name | Type | Description | Hidden? |
|---|---|---|---|---|
object | Object | String | Sub-component of the host with which the event is related. | No |
object_class | Object Class | String | Identifies the class of an object. | No |
object_id | Object ID | String | It is a combination of Agent guid, Monitor type, and Instance name. Important: Do not enrich the object_id slot. | No |
ci_incident_type | ci_incident_type | Enum (Incident_Type) | Indicates what kind of incident is created on BMC Helix IT Service Management. | No |
component_id | component_id | String | Unique CI ID from BMC Helix IT Service Management. | No |
event_ids | event_ids | String_List | List of events with which this incident is related. | No |
bOrphanedRoot | bOrphanedRoot | Integer | This field represent a causal CI incident. | No |
policy_name | policy_name | String | Incident policy for which the event was qualified. | No |
incident_relation_source | incident_relation_source | String | Event ID for which the incident is created. | No |
incident_assignee | incident_assignee | String | The user to whom the incident is assigned. | No |
incident_priority | incident_priority | String | The priority of the incident in BMC Helix IT Service Management. | No |
incident_submitter | incident_submitter | String | The user who has created the incident. | No |
incident_status | incident_status | String | The current status of the incident in BMC Helix IT Service Management. | No |
incident_assignee_group | incident_assignee_group | String | The support group in BMC Helix IT Service Management to which the incident is assigned. | No |
Temp01 | Temp01 | String | A reserved field for user-defined customization. | No |
Temp02 | Temp02 | String | A reserved field for user-defined customization. | No |
Temp03 | Temp03 | String | A reserved field for user-defined customization. | No |
Temp04 | Temp04 | String | A reserved field for user-defined customization. | No |
Temp05 | Temp05 | String | A reserved field for user-defined customization. | No |
Temp06 | Temp06 | String | A reserved field for user-defined customization. | No |
Temp07 | Temp07 | String | A reserved field for user-defined customization. | No |
Temp08 | Temp08 | String | A reserved field for user-defined customization. | No |
Temp09 | Temp09 | String | A reserved field for user-defined customization. | No |
Temp10 | Temp10 | String | A reserved field for user-defined customization. | No |