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Viewing collected data

View collected data on the Monitoring > Devices page. As an administrator or operator, use this data to learn about the monitored environment and correlate, analyze, and prioritize IT operations. Click a device name to view the associated Device Details page. The Event Summary area displays a matrix of events that are associated with the device.

A device is any entity that can be monitored by  BMC Helix Operations Management . A device is created when you define monitor policies and the monitoring begins .  

BMC Helix Operations Managementcollects data from sources. Built-in algorithms convert the information collected about entities into devices, determine whether two or more pieces of data refer to the same entity, and consolidate those entities into a single device.

The source for devices are PATROL Agents. Note that the PATROL Agent itself is treated as a device, in addition to any systems it monitors remotely.  When a monitoring policy is applied to a PATROL Agent, its  device  is automatically added. Device monitors are a way of classifying the data that is to be collected. They continuously monitor various parameters of the device. For example, CPU performance and memory utilization for OS monitoring.

When authorization profiles are set up in your product, you can view a device if the device belongs to your profile. Administrators manage authorization profiles. For more information, see Configuring authorization profiles.

The following screenshot displays the Devices page:

devices_main.png

The following table describes the options on the Devices page:

Item

Description

devices_main_menu.png

The main menu. The following options are available:

  • Customize Filter: Click to customize the filters that you can see on the Devices page.
  • Save As Preference: Click to save the current filters as your preference on the Devices page.
  • Reset Default Filters: Click to reset default filters on the Devices page.
  • Set as Landing Page: Click to save the Devices page as your default landing page when you next open BMC Helix Operations Management.

devices_filter_type.png

Filter devices by type.

devices_filter_status.png

Filter devices by the status of the events on the devices.

devices_filter_severity.png

Filter devices by the severity of the events on the devices.

devices_list.png

View the device list.

To view device details

On the Monitoring > Devices page, click a device to view the Device Details page for the device. 

device_details_page.png

The following table describes the items on the Device Details page:

ItemDescription
device_details_name.png

Use this area to view your device details. The following information is available:

  • Device name: The device name
    Click the action menu against the device to open the Metrics Data dashboard in BMC Helix Dashboards.
    device_details_launch_dashboard.png
  • Type: The device type
  • Monitors: The number of monitors that are configured on the device  
  • Agents: The number of PATROL Agents on the device.
    The number of disconnected PATROL Agents out of the total number of Agents is shown in parentheses
  • DNS Name: The DNS name of the device
  • IP Address: The IP Address of the device
device_details_event_summary.png

Use the Event Summary area to view the summary of the events that are generated on the device. The Event Summary table displays the event count according to their status in rows and severity in columns. 

The following icons identify the event severity:

  • critical_events.png: Critical events
  • major_events.png: Major events
  • minor_events.png: Minor events
  • warning_events.png: Warning events
  • information_events.png: Information events
device_details_events_tab.pngUse the Events tab to view all the events generated on the device. The Events tab provides all the options for event operations that you can perform on the Monitoring > Events page. For more information, see Monitoring and managing events.
device_details_Monitors_tab.png

Use the Monitors tab to view information about all the monitors on the device. The number of available monitors corresponds with the Monitors value in the device details area.

Perform the following actions to change view in the Monitors tab:

  • Change the Monitors tab view.
    The default view is the table view. Click the action menu against Table View and select Tile View to change the view.
  • Change the hierarchy option.
    The Hierarchy option is the default. Click the action menu against Hierarchy to change the option to Flat.

The Monitors tab table contains the following columns:

  • Monitor Name: The monitor name
  • Monitor Type: The monitor type
  • Events Count: The number of events that are generated on the monitor. This number corresponds with the total event count in the Event Summary area.
  • Actions: Actions for the PATROL Agent

In the Actions column, use the action menu action_menu.png to take actions on the monitors configured on the PATROL Agent.

Every monitor type has its own set of actions. For example, the following images display the actions available for different monitor types.

AIX OS monitor > CPU > Processors monitor typeprocessors_monitortype.png
AIX OS monitor > CPU > Memory monitor typememory_monitortype.png

The action menu action_menu.png is visible if both the following conditions are true:

  • Actions are available for the monitors on the PATROL Agent.
  • You have the monitor.patrol_agent_actions.execute permission.
    To view a list of all permissions, see Roles and permissions.

Perform the following tasks to take actions on the monitors on the PATROL Agent:

  1. In the Actions column, click the action menu action_menu.png.
  2. Click Agent Actions.
  3. In the Agent Actions window, select the action that you want to run.
    The options in the Agent Actions window are different for each Knowledge Module on a PATROL Agent.
  4. Click Execute.
    A success message appears for the Agent action. For example, see the following image:
    action_result.png

Use the BMC Helix Audit Dashboard in BMC Helix Dashboards to view an audit record of the actions that are taken on a PATROL Agent. For more information, see BMC Helix Audit Dashboard.

device_details_agents_tab.png

Use the Agents tab to view details about the PATROL Agent. The number of available PATROL Agents corresponds with the Agents count in the device details area.

The following information is available:

  • Name: The PATROL Agent name
  • Status: The PATROL Agent status
  • Version: The PATROL Agent version
  • DNS Name/IP Address: The DNS or the IP address of the PATROL Agent
  • OS: The PATROL Agent operating system
  • Monitors: The number of monitors configured on the PATROL Agent

To view monitor details 

When you click a monitor name or an application class being monitored for a monitor (for example, Cache for Windows Operating System), the details of the monitor are displayed on the Monitor Details page. This page shows the following details:

  • Monitor name or application class details
  • Summary of the events created for the monitor name and its attributes
  • List of the events created for the monitor name and options to perform actions on an event
  • Performance overview of the attributes collected for the class where you get the following options:
    • Configure time period to view performance
    • Compare multiple metrics and view output on a graph
    • Show performance of a single metric on a graph

MonitorDetails.png

Customize monitor graphs to leverage the BMC Helix Operations Management data visualization capabilities.

The monitor graph might show data in decimals. For data that is less than a day old, all data points are shown on the graph. However, for data that is more than or equal to a day old, the average data is fetched for each hour. Therefore, you can see 1 data point per hour. For example, refer to the following graph:

drtom_39969.png

 

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