Viewing collected data
View collected data on the Monitoring > Devices page. As an administrator or operator, use this data to learn about the monitored environment and correlate, analyze, and prioritize IT operations. Click a device name to view the associated Device Details page. The Event Summary area displays a matrix of events that are associated with the device.
A device is any entity that can be monitored by BMC Helix Operations Management . A device is created when you define monitor policies and the monitoring begins .
BMC Helix Operations Managementcollects data from sources. Built-in algorithms convert the information collected about entities into devices, determine whether two or more pieces of data refer to the same entity, and consolidate those entities into a single device.
The source for devices are PATROL Agents. Note that the PATROL Agent itself is treated as a device, in addition to any systems it monitors remotely. When a monitoring policy is applied to a PATROL Agent, its device is automatically added. Device monitors are a way of classifying the data that is to be collected. They continuously monitor various parameters of the device. For example, CPU performance and memory utilization for OS monitoring.
When authorization profiles are set up in your product, you can view a device if the device belongs to your profile. Administrators manage authorization profiles. For more information, see Configuring authorization profiles.
The following screenshot displays the Devices page:
The following table describes the options on the Devices page:
Item | Description |
|---|---|
 | The main menu. The following options are available:
|
| Filter devices by type. |
| Filter devices by the status of the events on the devices. |
| Filter devices by the severity of the events on the devices. |
| View the device list. |
To view device details
On the Monitoring > Devices page, click a device to view the Device Details page for the device.
The following table describes the items on the Device Details page:
| Item | Description | ||||
|---|---|---|---|---|---|
 | Use this area to view your device details. The following information is available:
| ||||
 | Use the Event Summary area to view the summary of the events that are generated on the device. The Event Summary table displays the event count according to their status in rows and severity in columns. The following icons identify the event severity:
| ||||
 | Use the Events tab to view all the events generated on the device. The Events tab provides all the options for event operations that you can perform on the Monitoring > Events page. For more information, see Monitoring and managing events. | ||||
 | Use the Monitors tab to view information about all the monitors on the device. The number of available monitors corresponds with the Monitors value in the device details area. Perform the following actions to change view in the Monitors tab:
The Monitors tab table contains the following columns:
In the Actions column, use the action menu Every monitor type has its own set of actions. For example, the following images display the actions available for different monitor types.
The action menu
Perform the following tasks to take actions on the monitors on the PATROL Agent:
Use the BMC Helix Audit Dashboard in BMC Helix Dashboards to view an audit record of the actions that are taken on a PATROL Agent. For more information, see BMC Helix Audit Dashboard. | ||||
 | Use the Agents tab to view details about the PATROL Agent. The number of available PATROL Agents corresponds with the Agents count in the device details area. The following information is available:
|
: Critical events
: Major events
: Minor events
: Warning events
: Information events
to take actions on the monitors configured on the PATROL Agent.
To view monitor details
When you click a monitor name or an application class being monitored for a monitor (for example, Cache for Windows Operating System), the details of the monitor are displayed on the Monitor Details page. This page shows the following details:
- Monitor name or application class details
- Summary of the events created for the monitor name and its attributes
- List of the events created for the monitor name and options to perform actions on an event
- Performance overview of the attributes collected for the class where you get the following options:
- Configure time period to view performance
- Compare multiple metrics and view output on a graph
- Show performance of a single metric on a graph
Customize monitor graphs to leverage the BMC Helix Operations Management data visualization capabilities.
The monitor graph might show data in decimals. For data that is less than a day old, all data points are shown on the graph. However, for data that is more than or equal to a day old, the average data is fetched for each hour. Therefore, you can see 1 data point per hour. For example, refer to the following graph:
