FAQ

No. You can only delete blueprints that are not associated with any services. However, you can remove the blueprint from the associated services and delete it.

You can publish any group as a service from BMC Helix Operations Management provided you have selected a valid entity selection criteria. You can view the published groups as services in the BMC Discovery and BMC Helix AIOps consoles. 

The service (group) is deleted only from the BMC Discovery and BMC Helix AIOps consoles and not from the BMC Helix Operations Management console. 

You can re-publish a group as service that was deleted from the BMC Discovery console. Do the following:

1. From Configuration > Groups, edit the group that was deleted in BMC Discovery.
2. Clear the Publish as group option and save. The group is saved as unpublished service.
3. From the Actions, select Publish as service. The status changes to published service.
4. Log in to BMC Discovery and verify the group is available as a service.

For more information, see Setting up groups (To edit a group).

You can use blackout policies to black out the events during maintenance windows. For more information, see Managing-maintenance-windows.

In the alarm policy post-trigger actions, if you have specified that the alarm must not be closed, such alarm events are automatically closed if they are not updated for more than 30 days. All the closed events older than 4 days are automatically deleted from the system. For more information, see Understanding event states. However, if you delete such a policy or the PATROL Agent associated with such an alarm is deleted, the alarm is automatically closed.

You can detect anomalies in the monitored data by using any of the following methods:

Use predefined or static thresholds. For more information, see Alarm-policies.

Use dynamic thresholds. For more information, see Variate-Policies.

You can use the following out-of-the-box policies:

• Monitor policies
  • Predefined policy for Linux
  • Predefined policy for Windows
• Alarm policies
  • PATROL for Linux
  • PATROL for Microsoft Windows Servers
  • PATROL for Light Weight Protocols
• Out-of-the-box event policy templates
  • Template for Basic and Advanced Enrichment
  • Template for Closing Events and Dropping Duplicate Events
  • Template for Timeout Policy And Notification
  • Template for Event Suppression

Yes, monitor all the services on the Entities page, click an impacted service and perform probable cause analysis. For more information, see Performing-probable-cause-analysis-of-impacted-services-in-your-environment.

1. Confirm that you have the required permissions to view data in the BMC Helix AIOps console. For more information, see Roles-and-permissions.
2. Confirm that you have subscribed to at least one of the data providers that work with BMC Helix AIOps console. You will see data only if you have subscribed to one or more data providers.

3. If you are a new customer, contact the BMC Sales Team for assistance.

At least two events are required to create a situation.