This documentation supports an earlier version of BMC Helix Operations Management.To view the documentation for the latest version, select 23.3 from the Product version picker.

Troubleshooting policy issues

This topic lists troubleshooting information for policies.


Unable to delete a dynamic enrichment policy

Symptom

On the Event Policies page, you are unable to delete a dynamic enrichment policy (DEP) that you created by using the Copy option.

Scope

This issue occurs under the following situations:

  • You create more than two copies of a DEP policy by using the Copy option.
  • You attempt to delete any policy instance beyond two, for example a third policy instance.

Workaround

As a workaround for this issue, perform the following steps:

  1. On the Event Policies page, edit the policy that you want to delete.

  2. In Policy Configuration, delete the dynamic enrichment configuration from the policy.

    Important

    If the policy has only one configuration and that is the dynamic enrichment configuration, add another policy configuration before you delete the dynamic enrichment configuration.

  3. Click Save.
  4. Select the policy that you updated and click Delete.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*