This documentation supports an earlier version of BMC Helix Operations Management.To view the documentation for the latest version, select 23.3 from the Product version picker.

Monitoring policy-based situations

The Situations page displays all policy-based situations identified from the events.

As an operator, you can use the Situations page to monitor policy-based situations. Each situation is represented as a tile in the view and can be investigated individually to perform additional actions.

Related topics

Policy-based-situations

Roles-and-permissions

Performing-event-operations

To monitor situations

  1. Click Situations.
    Displays all Situations in a list view with the following details:
    • Situation name: Click to view Situation details. 
    • Date and time when the Situation occurred
    • Related events: Click to view event details in the Situation details page. 
    • Type: Icon to indicate ML-based or policy-based (requires configuration)
    • Severity: Color-coded 
    • Priority: Color-coded
    • Status: Open or closed
    • Incident ID (if available)
    • Available automations (requires configuration)
    • Actions: Available to perform on a Situation
      Situations Page.png

  2. (Optional) To choose how to view Situations, use the following information:

    Additional options to view Situations
    • Basic search: Enter a Situation name (case-sensitive) in the search box and click search.png.
    • Advanced filter to view Situations: Use the filter to view Situations based on the status, severity, priority, and type. 
      By default, open Situations of the severities Critical, Major, Minor, Warning, and Information for the last 24 hours are displayed.
    • Sort: Sorting is available for the Occurred, Severity, Priority, and Status columns.
    • Column selector: Click Column Selector Button.pngto clear the columns that you do not want to appear in the list view. Only selected columns appear on the Situations page.  
    • Refresh page: Click Refresh.png (Refresh) to refresh the page. 
  3. (Optional) To view Situations in a tile view, click Tile View Button.png(Tile View). 
    Displays all Situations in a tile view with the following details on each tile:
    • Situation name
    • Time passed since the Situation occurred, or date and time of the Situation
    • Severity: Color-coded 
    • Priority: Color-coded
    • Type: Icon to indicate whether it is an ML-based or policy-based situation
    • Total number of events in a Situation

    • Status

      Note

      Search results or filters are retained across the list view and the tile view. 


Where to go from here

Click a policy-based or ML-based situation tile to investigate the situation:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*