This documentation supports an earlier version of BMC Helix Operations Management.To view the documentation for the latest version, select 23.2 from the Product version picker.

Viewing or adding notes to an event

If you want to provide more information about an event, you can add notes to the event from the Monitoring > Events page.

The following information is displayed in the notes table:

  • Notes added to the event.
  • Details of any operations executed on the event.
    To view the source of an event update, refer to Source in the notes table. An event update can have the following sources:
    • Modify Event API - Event is updated by using APIs
    • Policy name - Event is updated by using event policies
    • Name of the user who manually updates the event
  • Details of notifications.
  • Details of alarm actions.

Related topic

Monitoring-events



To add notes from the Events page

  1. Click the action menu for the event and select Add Notes.
    You can also select multiple events from the Events page and add a common note.
  2. Enter the note and click OK.
    The Events_Notes icon old.PNG icon in the Message column of the event indicates that the event has a note. Click the Events_Notes icon old.PNG icon to go to the Logs & Notes tab in the Event Details page.


To add notes from the Event Details page

  1. Click the Logs & Notes tab. 
    You can view the associated notes, if any.
  2. To add a new note, enter the note in the box above the Add Note button and select Add Note.

 

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