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Example: Add operation note for event assignment

Scenario

Sarah is an administrator at Apex Global. She wants to add a note in an incoming event when an event is assigned to a user by using an advanced enrichment policy.

To add notes to incoming events, perform the following steps:

  1. Define the event selection criteria.
  2. Build the policy workflow.

Actions used in the example

  • Enrich
  • Function

For more information about actions, see Actions-for-advanced-and-time-based-enrichment.

To define the event selection criteria

  1. Select Configuration > Event Policies and click Create.
  2. In the Event Selection Criteria, define a condition to select open events that contain the message "Filesystem available space < 1000 MB".

The following image illustrates how the event selection criteria will look.

Add operation event selection criteria.png

To learn how to construct the event selection criteria, see Creating-and-enabling-event-policies.

To build the policy workflow

On the Advanced Enrichment page, perform the following steps to build the policy workflow:

Tip

You can hover over an action to view the complete label for the action as shown:

Action_hover.png

  1. Add an Enrich action to enrich the event status to Assigned.
    Add operation enrich event.png

  2. Add another Enrich action to assign an owner for the event.
    Add operation enrich owner.png

  3. Add a Function action to add an operation note for event assignment.
    Add operation function settings.png

Results

The resulting policy workflow adds an operation note for event assignment as shown in the following image:

Add operation note for event assignment policy workflow.png

 

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