This documentation supports the releases of BMC Helix Operations Management up to December 31, 2021.To view the documentation for the latest version, select 23.1 from the Product version picker.

Example: If change event does not exist, drop the related task event

Suppose you want to drop an incoming task event if the related incident change event does not exist for a third-party application.

Actions involved: Unless, Function

Event selection criteria: Define a condition to select events from the third-party application (with the custom event class).

The following image illustrates how the event selection criteria will look.

custom class event sel.png

Build the policy workflow:

  1. Add the Unless action. Under the Unless Settings, define a condition to check if the incident change event exists.
    Unless settings Sep_2021.png

  2. Add the Function action to drop the incoming task event, if the change event does not exist.
    Unless function settings Sep_2021.png

Final workflow: The following image illustrates how the policy workflow will look.

Unless workflow_Sep_2021.png

 

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