This documentation supports the releases of BMC Helix Operations Management up to December 31, 2021.To view the documentation for the latest version, select 23.1 from the Product version picker.

Monitoring services

As an operator, you can view all services on the Services page to get quick insight about service health and availability. 

The Services page displays all services from the components, which are integrated with BMC Helix Portal. For more information, see Data-providers-for-services-and-situations. 

Related topics

Services-and-service-topology

Service-health-score-impact-score-and-metrics

Probable-cause-analysis-PCA

Performing-probable-cause-analysis

To monitor services

  1. In the BMC Helix Service Monitoring console, click Entities to view the Services page. 
  2. (Optional) The Services page displays the count of services categorized by service severity. Click a service severity to view or hide services of that severity.
    severity_filter.png

  3. (Optional) Next to Views, select one of the following views:
    • Tile view tile_view_icon.png: By default, services are displayed in the tile view. Each tile represents a service and displays the service name, service impact score, and the count of events, incidents, and total impacted CI count associated with the service.
      services_page.png
    • Heatmap view heatMap_view.png: Displays the service details in a hierarchical format as shown in the following image: 
      mon_Serv_heatMap_view.png
      The services are color-coded by severity:
      severity_mapping.png
  4. From the Action menu action_menu_icon.png, launch the Managed Services page to create, edit, and delete services from BMC Helix Discovery. For more information, see 21-3.

Where to go from here

To view the individual service details such as metrics, topology, and probable causes, see Performing-probable-cause-analysis.

 

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