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This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

 

Acknowledge an Incident

Navigate to the Incident Dashboard (Quick Views > Active Incidents) and click on the title of an incident to open it in the Incident View dashboard.

Incident Dashboard ActiveView(1).pngThe ActiveView tab of the Incident Dashboard. Click an incident title to open it in the Incident View dashboard. 

In the Incident View dashboard:

Incident View Dashboard.pngThe Incident View dashboard. 

  1. Click the Acknowledge button in the "Incident Status" panel.
    Incident Status Panel Acknowledge Button.png
  2. The incident acknowledge dialog appears. If desired, enter a comment (e.g., "Steve S. is working on the problem.").
    Incident Acknowledge Dialog.png
  3. Click the OK button to acknowledge the incident.
  4. A message that the incident has been acknowledged appears at the top of the Incident View dashboard and the icon in the "Incident Status" panel changes to acknowledged.
    Incident Status Panel Acknowledged.png

This particular issue will now appear as acknowledged in all Netreo dashboards.

If you would like to unacknowledge the incident: Simply click the UNACKNOWLEDGE button and (if desired) enter a comment.

 

 

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BMC Helix Network Management