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BMC Helix Network Management
Using Netreo
Incidents

This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

Incidents

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Incident

Description When a monitoring check attached to a managed device experiences a state that generates an alarm , Netreo needs a way to centralize and monitor all of the information surrounding that event. This is what an incident is for. An inc...

Updated on : 27 Jun 2024

Incident List Page

The incident list page can be viewed by users logged in at any access level . To navigate to the incident list page go to the main menu and select Quick Views > Active Incidents . The tabs at the top of the page allow you to view the activ...

Updated on : 06 Aug 2024

Acknowledge an Incident

Navigate to the Incident Dashboard ( Quick Views > Active Incidents ) and click on the title of an incident to open it in the Incident View dashboard. The ActiveView tab of the Incident Dashboard. Click an incident title to open it in the ...

Updated on : 10 Apr 2024

Last modified by John Hubner on 2025/11/06 20:50

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