BMC Helix Network Management SaaS 25.4.02 Release Notes

Release Date: December 3, 2025

BMC Helix Network Management SaaS release 25.4.01 is now available with the following changes:

Feature Updates:

• [DRR69-1062] - Custom reports can now be scheduled for specific times on specific days

Issues Resolved:

• [DRR69-1035] - 1-minute interface data does not appear in SaaS 
• [DRR69-1069] - Device management should not indicate that devices are not polling if polling is disabled 
• [DRR69-1151] - SDWAN: Meraki Access Points are Being Added with IP as Hostname 
• [DRR69-1204] - Passive interface checks: The 'Suppress alert when administratively DOWN' option cannot be changed once assigned by a template 
• [DRR69-1211] - Templating process not updating interface status checks 
• [DRR69-1213] - Passwords require complex requirements even if that setting is disabled 
• [DRR69-1214] - Non-published Time Series Metrics API fails to show correct values 
• [DRR69-1223] - Time-Series API fails to retrieve bandwidth data under certain conditions 
• [DRR69-1231] - Patch Management Information is not getting updated on the device  
• [DRR69-1235] - Searching in Config Manager shows improper results 
• [DRR69-1236] - Parenting widget not showing correct data on device admin 
• [DRR69-1238] - No error or status messages shown when pinging an IP during service engine downtime 
• [DRR69-1256] - Patch Management Information is not getting updated on the device  
• [DRR69-1275] - Unit conversion behavior in poller values is inconsistent 
• [DRR69-1278] - API Key Reveal button not working as expected 
• [DRR69-1279] - Device Management Interrogation page's timestamp is in PST time stamp irrespective of the System Timezone  
• [DRR69-1286] - Improper behavior of Add/Delete device actions when no device is selected on the User Partition Administration (User) page 
• [DRR69-1290] - Auto-scan button in Subnets Action is not showing the correct status 
• [DRR69-1291] - Subnet scan update not working from the "Actions" button 
• [DRR69-1295] - All subnet checkboxes are selected by default under Site Administration 
• [DRR69-1296] - 404 Error when editing site from Global Search results page 
• [DRR69-1297] - Remote agents added by an Admin user from within a user partition are not visible 
• [DRR69-1307] - Page scrolling on the user dashboard is not functioning correctly 
• [DRR69-1308] - Missing anomaly warning alarms and warning incidents 
• [DRR69-1329] - "Verify SSL Certificate" toggle doesn't update correctly 
• [DRR69-1352] - Unable to update device properties through CSV import option 
• [DRR69-1354] - Enabling patch management on a device does not initiate rediscovery 
• [DRR69-1357] - System management SQL interface exposes passwords  
• [DRR69-1389] - Internal server error after searching for a site using keywords 
• [DRR69-1420] - Devices showing Host Up status with PING critical 
• [DRR69-1424] - Getting error while creating threshold check from template and device admin 
• [DRR69-1425] - KB page is not loading 
• [DRR69-1442] - Incident Management Report - Multiple incident IDs for the same threshold check incident 
• [DRR69-1466] - Audit Log is showing raw HTML in the message column 
• [DRR69-1489] - Device count discrepancy between the service engine administration page and actual devices monitored 
• [DRR69-1524] - Business Workflow Health Report displays a database error in the PDF