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This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

 

BMC Helix Network Management 25.4.02 Release Notes

Release Date: December 22, 2025

BMC Helix Network Management release 25.4.02 is now available with the following changes:

Information

NOTICE:
The Netreo IP Telephony feature set was deprecated in the summer of 2020. In this version, these deprecated features have been removed and are no longer available by default.
On-premises customers who are still reliant on IP Telephony features can continue to use them, but will need to contact support before installing this update. BMC Helix Support can arrange for the installation of the deprecated packages. These features are not available in SaaS.

Feature Updates

  • [DRR69-1062] - Custom reports can now be scheduled for specific times on specific days

Issues Resolved

  • [DRR69-1069] - Device management should not indicate that devices are not polling if polling is disabled 
  • [DRR69-1091] - Stale HA sync file had to be deleted for sync to complete 
  • [DRR69-1151] - SDWAN: Meraki Access Points are Being Added with IP as Hostname 
  • [DRR69-1204] - Passive interface checks: The 'Suppress alert when administratively DOWN' option cannot be changed once assigned by a template 
  • [DRR69-1211] - Templating process not updating interface status checks 
  • [DRR69-1213] - Passwords require complex requirements even if that setting is disabled 
  • [DRR69-1214] - Non-published Time Series Metrics API fails to show correct values 
  • [DRR69-1223] - Time-Series API fails to retrieve bandwidth data under certain conditions 
  • [DRR69-1231] - Patch Management Information is not getting updated on the device  
  • [DRR69-1235] - Searching in Config Manager shows improper results 
  • [DRR69-1236] - Parenting widget not showing correct data on device admin 
  • [DRR69-1238] - No error or status messages shown when pinging an IP during service engine downtime 
  • [DRR69-1256] - Patch Management Information is not getting updated on the device  
  • [DRR69-1275] - Unit conversion behavior in poller values is inconsistent 
  • [DRR69-1278] - API Key Reveal button not working as expected 
  • [DRR69-1279] - Device Management Interrogation page's timestamp is in PST time stamp irrespective of the System Timezone  
  • [DRR69-1286] - Improper behavior of Add/Delete device actions when no device is selected on the User Partition Administration (User) page 
  • [DRR69-1290] - Auto-scan button in Subnets Action is not showing the correct status 
  • [DRR69-1291] - Subnet scan update not working from the "Actions" button 
  • [DRR69-1295] - All subnet checkboxes are selected by default under Site Administration 
  • [DRR69-1296] - 404 Error when editing site from Global Search results page 
  • [DRR69-1297] - Remote agents added by an Admin user from within a user partition are not visible 
  • [DRR69-1307] - Page scrolling on the user dashboard is not functioning correctly 
  • [DRR69-1308] - Missing anomaly warning alarms and warning incidents 
  • [DRR69-1329] - "Verify SSL Certificate" toggle doesn't update correctly 
  • [DRR69-1349] - Service check stuck in "Passive Check Initialized" state under certain conditions 
  • [DRR69-1352] - Unable to update device properties through CSV import option 
  • [DRR69-1357] - System management SQL interface exposes passwords  
  • [DRR69-1389] - Internal server error after searching for a site by using keywords 
  • [DRR69-1420] - Devices showing Host Up status with PING critical 
  • [DRR69-1424] - Getting error while creating threshold check from template and device admin 
  • [DRR69-1425] - KB page is not loading 
  • [DRR69-1442] - Incident Management Report - Multiple incident IDs for the same threshold check incident 
  • [DRR69-1466] - Audit Log is showing raw HTML in the message column 
  • [DRR69-1489] - Device count discrepancy between the service engine administration page and the actual devices monitored

 

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BMC Helix Network Management