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This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

 

System Management

Autopilot (AIOps Module)

Description The Autopilot module for Netreo's AIOps feature automatically manages administrative system configuration tasks within Netreo. Many operational and administrative issues that arise from suboptimal or broken configuration settings can be...

Updated on : 29 Jan 2025

 

Back Ups/Updates/Upgrades

7 Articles in this category

 

Cloud Libraries

Description The Netreo Cloud Libraries are a Netreo-curated online repository of various addition components for Netreo modules available for free download. Components of the following types may be downloaded (see below for details about these libr...

Updated on : 17 Apr 2023

Custom Logo Placement

Users with the SuperAdmin access level may upload a custom image to replace the Netreo logo in the user interface and on report pages. You can choose to upload separate images for the following elements: Netreo user interface (200x50 pixels) R...

Updated on : 24 Apr 2023

Custom Menu Administration

The custom menu administration page allows an administrator to add custom URL links directly into the Netreo main menu. All custom menu entries appear under the CUSTOM menu entry. (This entry will not appear unless a custom menu entry has been a...

Updated on : 10 Jan 2023

Device Licenses

Licenses and Managed Devices Netreo is licensed based on managed devices . Typically, one managed device consumes one license. Therefore, the number of managed devices that Netreo may monitor is limited by the number of licenses in your Netreo...

Updated on : 26 Jun 2025

 

Device Type/Subtype Management

16 Articles in this category

 

Enable Cloud Services in Netreo

Follow the steps below to enable Cloud Services functionality in Netreo. Log in to Netreo as a user with the SuperAdmin access level. Go to the main menu and select Administration > System > Cloud Services to open the Netreo Cloud Serv...

Updated on : 11 Jan 2023

Enable/Disable Features in Netreo

Certain features in Netreo can be disabled. This is useful for customizing Netreo to match your deployment and performance needs. See Feature Toggle for more information. To disable/enable a feature in Netreo follow the steps below. Navigate ...

Updated on : 22 Jan 2024

Feature Toggle

Use the Feature Toggle page to enable or disable features in Netreo for your deployment environment. Users with SuperAdmin privileges may deactivate select features in Netreo that are not relevant to their deployment environment. This can simplif...

Updated on : 30 Sep 2024

High Availability (HA) Deployment

Description A standard Netreo high availability (HA) setup consists of three Netreo appliances deployed in a cluster arrangement: the primary appliance, the replica appliance, and the arbitrator appliance. The primary appliance is the "ma...

Updated on : 17 Apr 2024

Install Your Own SSL Certificate in Netreo

Netreo ships with a built-in self-signed certificate for use with SSL/TLS in order to make secure communications with Netreo simple. If you wish to use a fully-signed certificate with Netreo, you can install one yourself through the Netreo UI. N...

Updated on : 10 Jan 2023

IPv6 Support

General Information Netreo currently has limited support for the IPv6 protocol. This article outlines where and how IPv6 is supported in Netreo. Currently, new Netreo deployments based on Red Hat Linux 8 (RHEL 8) have IPv6 support disabled in th...

Updated on : 22 May 2024

Mail Alerting Administration

( These administration settings are applicable to on-premise Netreo appliance deployments only .) To send its email-based alert notifications the Netreo appliance uses an onboard "send-only" email server. The Mail Alerting Administration page is ...

Updated on : 20 Sep 2023

Netreo Alerting MIB

The Netreo alerts MIB is used when Netreo is configured to send alert notifications via SNMP traps to other management systems. The most recent version is provided here as a .zip file. Click the link below to download.

Updated on : 10 Jan 2023

Netreo Audit Log

The Netreo audit log collects messages about events and operations within Netreo. Most Netreo operations are recorded there. To view the audit log, navigate to Administration >> System >> Audit Log from the main menu. You must be log...

Updated on : 31 Jul 2024

 

Netreo Overview

1 Article in this category

 

Netreo Unauthenticated Pages

"Unauthenticated" page access allow administrators to more easily manage users and security by allowing certain pages to be accessed without user authentication. When activated, an unauthenticated page may have its content viewed by someone without...

Updated on : 22 Jan 2024

Network Configuration Administration

The Network Configuration Administration page ( Administration > System > Network Configuration ) allows administrators to configure various network settings related to Netreo operations. Each section is explained below. Netreo Network Co...

Updated on : 24 Mar 2025

Patch Management

Description Patch Management in Netreo gives you the ability to update the operating systems (OS) of supported managed devices directly through Netreo, helping to make sure that your devices remain secure, up-to-date, and compliant with organizat...

Updated on : 21 Jul 2025

 

Remote Agents

1 Article in this category

 

Run the Netreo Setup Wizard for on-Premise Deployments

The Netreo Setup Wizard Once Netreo is correctly installed and the VM started (see Deploy a Netreo Virtual Appliance ), it's time to run the setup wizard. The Default Netreo IP Address Netreo installs with a default private IP address of 192....

Updated on : 22 Mar 2023

 

Service Engines

2 Articles in this category

 

Subnet Scanner Management

See also, Auto-Discovery The Subnet Scanner Automatic subnet scanning is one method by which Netreo can discover devices in your network. By providing the IP address of a seed device (typically a core router), Netreo learns the various subnets w...

Updated on : 15 Oct 2024

System Diagnostics

This page is only available in a Netreo virtual appliance. It is not available for SaaS deployments. The System Diagnostics page shows a variety of internal system values indicating if Netreo is operating as intended. It is only available to users...

Updated on : 29 Jan 2025

System Management Tools

Description Caution These tools are intended to be used only as directed by a Netreo support engineer and are available only to users with the SuperAdmin access level. They are not intended for customer use in troubleshooting their own system...

Updated on : 26 Jun 2025

System Preferences

From the main menu, select Administration > System > Preferences to open the Netreo System Preferences page. You must select Save Changes to commit any changes made. General Options NETREO PAGE TITLE This name is displayed in the ...

Updated on : 20 Aug 2025

Upload an SNMP Trap MIB to Netreo

Users with the SuperAdmin access level can now upload SNMP trap MIB files to Netreo, which will then automatically use them files to provide human-readable text in alert notifications generated from traps sent by the device types associated with ...

Updated on : 11 Jan 2023

Virtualization Administration

Virtualization Administration Page This page is where you configure automatic monitoring of your virtual environments. Only users with the SuperAdmin access level may configure virtualization monitoring settings. To make changes to your virtual...

Updated on : 15 Oct 2025

 

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BMC Helix Network Management