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This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

 

Managed Device Operations and Management

Managed Device

"Managed device" is the term used to refer to any single, logical entity or operating system (such as a single switch or “stack” of switches managed as a single entity, VM host, VM guest, cloud resource, etc.) that has been added to Netreo for moni...

Updated on : 29 Jan 2024

Add a Device Attribute to a Managed Device

Single Device To add a device attribute directly to a single managed device follow the steps below. Log in to Netreo as a user with the at least the Administrator access level. Locate the managed device to which you would like to add a dev...

Updated on : 18 Jul 2023

Auto-Configuration of Managed Devices

Description Netreo's auto-configuration rules allow for the automatic configuration of managed device properties (such as device groups , device types/subtypes , etc.) on newly discovered devices. Using these rules to set device groups and sub...

Updated on : 18 Jul 2023

 

Configuration Management

1 Article in this category

 

Credentials and Connectivity Test

Description Netreo requires connectivity to, and working credentials for, any given device it monitors to perform tasks such as polling for statistical data and managing the device's configuration . The Credentials & Connectivity Test page all...

Updated on : 08 May 2024

 

Deleting and Disabling Devices

5 Articles in this category

 

Device Administration

Description Device Administration allows a user with Admin or SuperAdmin access levels to configure various Netreo-specific settings for a particular managed device . To make changes to a device, navigate to the Device Dashboard of the man...

Updated on : 14 Jul 2025

Device Authentication Credentials Management

Working authentication credentials are required by Netreo for every device on your network that you wish to monitor. Device Discovery Wizard Your first opportunity to provide authentication credentials for your devices comes when Netreo is first r...

Updated on : 31 May 2023

 

Device Groups

1 Article in this category

 

Device Parenting

The proper parenting of managed devices in Netreo is extremely important for getting an accurate display of your network topology and to aid in incident management . Only users with an access level of administrator or above can change parent...

Updated on : 05 May 2025

 

Device Template Management

10 Articles in this category

 

Discovery Poll

Description A discovery poll is a sequence of actions that Netreo takes to discover basic information about a managed device and then apply various Netreo settings to that device to ensure that the device is being monitored properly and that the...

Updated on : 18 Jul 2023

 

Microsoft Windows Devices

6 Articles in this category

 

 

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BMC Helix Network Management