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This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

 

Adding Devices

Overview of Automated Device Onboarding

This article outlines the  requirements and general process flow for devices being automatically onboarded to Netreo for monitoring. (For manual addition of devices see Manually Add Devices to Netreo .) Devices that have completed the onboar...

Updated on : 15 Oct 2025

Device Management Dashboard

The device management dashboard provides a visual display of the Netreo device onboarding process. This dashboard is only available to users with the Admin or SuperAdmin access levels. Open the device management dashboard by navigating to Admini...

Updated on : 10 Jan 2024

Auto-Discovery

Netreo periodically scans your network for the addition of new devices (roughly every hour). Any new devices discovered during a scan that respond to SNMP or WMI and are not currently managed by Netreo will be automatically added as a managed devi...

Updated on : 18 Jul 2023

Manually Add Devices to Netreo

There are three ways to manually add devices to Netreo as managed devices . This article outlines the procedures for each. Adding a Device With Quick Add This procedure takes you through manually adding a single device to Netreo using the Quic...

Updated on : 14 Jul 2025

Manual Device Addition Options

Under normal circumstances Netreo will automatically scan your network for new devices according to the schedule set on the Auto Discover Schedule page ( Administration > Add Device > Auto Discovery ). However, if you don't want to wait for t...

Updated on : 12 Apr 2023

Import/Export Devices

General To navigate to the Import/Export Devices page, select Administration > Add Device > Import from the main menu. This page is only available to users with the SuperAdmin access level. This page allows a Netreo administrator to a...

Updated on : 18 Jul 2023

ServiceNow CMDB Integration

General Information Netreo can be configured to periodically scan (every 5 minutes) your ServiceNow CMDB for devices and automatically add any newly discovered devices as managed devices in Netreo. IP Addresses Devices in your CMDB must have ...

Updated on : 27 Jun 2024

 

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BMC Helix Network Management