This is the latest documentation for BMC Helix Network Management (formerly known as Netreo).

 

Why are email alerts formatted strangely in Outlook 2010?


There is a setting in Outlook 2010 that removes extra carriage returns from email messages. This can cause alert and recovery emails to be mangled together and illegible.

To find more information on this issue take a look at the following Microsoft knowledge base article: Line breaks are removed in posts made in plain text format in Outlook.

 

 

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BMC Helix Network Management