Product overview

Analyze long log files from multiple environments and applications and get to the root cause of the issue that you are troubleshooting by using BMC Helix Log Analytics. It is an open, scalable, and secure product that reduces the time required to search the log files to troubleshoot an issue. It provides you multiple options like search field, time range, and more to narrow down your search results, thus reducing the time to find the root cause.

BMC Helix Log Analytics is available on BMC Helix Portal. BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture. BMC Helix Portal also offers a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. You can navigate easily between applications without the need for separate authentication or integration. You can use common services such as user management, tenant management, and single sign-on for the BMC products that are integrated on BMC Helix Portal.

Video introduction

The following video (2:48) provides a brief overview of the product.

https://youtu.be/gum9-tUfwtI

BMC Helix Log Analytics provides the following key capabilities:

Collect logs

Collect logs from various sources like Kubernetes, Amazon Web Services, Linux and Winodws servers, and so on. To collect logs from these sources, configure integrations that require connectors. In the integrations, you configure how to contact the sources and which log files you want to collect. Configure collection by using the Collection menu.

For more information, see Collecting-logs.

Enrich logs

Enrich the logs with meaningful information that will help operators to reduce the mean time to resolve (MTTR) an issue. For example, by using a CSV file, add host details like its name, location, and so on and operators will save the time to get these host details. To configure enrichment, add enrichment sources and then enrichment policies. These configurations are available in the Configurations menu.

For more information, see Enriching-logs.

Configure alerts

While analyzing logs, you might want to be notified when a critical condition is reported in the logs. For example, you want to be notified when status 401 is reported multiple times in a time period. To get such a notification, configure alert policies from the Alerts menu. When the condition is satisfied in the logs, a notification is generated in the form of events. These events are generated in BMC Helix Operations Management. Also view these events in BMC Helix AIOps and BMC Helix Dashboards.

For more information, see Generating-events-from-logs.

Explore logs

Analyze the logs with the help of options that narrow down the search results. These options include search field, filters, time period, and so on. These options help you to get to the root cause and reduce the MTTR to solve an issue. Log trends are depicted in a chart.

For more information, see Exploring-logs.

Visualize logs

View out-of-the-box dashboards for quick references on log trends and create new for your specific requirements. The Kubernetes out-of-the-box dashboard is added for you in BMC Helix Dashboards that provides the following details:

Log count statistics for log sources in Kubernetes
Log count by node name, namespace, and services
Top five nodes and services by log count
Log count by service and node names

Use the Dashboards menu to access dashboards.

For more information, see Viewing-out-of-the-box-dashboards.