FAQ

Whether you are a dashboard user seeking insights, an administrator managing access, an OT Analyst configuring rules, an ETL professional ensuring data integration, or a deployment team member overseeing the implementation, you will find answers to common queries below. Navigate through role-specific questions to enhance your understanding and use of BMC Helix Edge.

Dashboard user
  1. How do I access the BMC Helix Edge dashboard?
    You can access the dashboard by navigating to the specified URL in your web browser. For more information, navigate to Accessing-and-navigating-the-BMC-Helix-Edge-user-interface.
  2. What information is available on the dashboard?
    The dashboard provides real-time insights into device metrics, operational status, and other relevant data for efficient monitoring and decision-making. 
  3. Can I customize the dashboard to display specific metrics or devices?
    You can customize the dashboard to focus on specific metrics or devices based on your preferences and requirements.
  4. How frequently is the dashboard data updated?
    The dashboard data is updated regularly, typically reflecting real-time or near-real-time information.
Administrator
  1. How do I add or remove users in BMC Helix Edge?
    You can administer users through integration with Active Directory or Helix Portal. By managing user accounts in these systems, administrators can add, remove, or modify user access.
  2. What roles and permissions can be assigned to users?
    You can assign users roles such as Administrator, Operator, or Manager. Each role has specific permissions customized to the user's BMC Helix Edge environment responsibilities.
  3. How can I reset a user's password?
    You can handle passwords through integrated authentication systems like Active Directory or Helix Portal. Administrators can reset passwords by using the tools provided by these systems.
OT Analyst
  1. What role does an OT Analyst play in BMC Helix Edge?
    OT Analysts configure rules and machine learning settings, design workflows, and develop dashboards. They translate business needs into actionable configurations within the platform.
  2. How can I configure machine learning settings for IoT devices?
    Configuration of machine learning settings involves accessing specific interfaces within BMC Helix Edge. OT Analysts can follow detailed steps in the documentation to fine-tune machine learning parameters for IoT devices.
Deployment Team
  1. What are the system requirements for deploying BMC Helix Edge?
    The documentation outlines the system requirements for deployment. It includes information about hardware, software, and other prerequisites for a successful BMC Helix Edge deployment. For more information about deployment, see System-requirements.
  2. How do I start the deployment process?
    You can initiate the deployment by executing scripts or commands in the deployment documentation. The process involves configuring parameters, installing dependencies, and managing deployment scripts to set up BMC Helix Edge. For more information about deployment, see Deploying the solution on-premises. 

 

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