25.3 enhancements and patches

Review the BMC Helix AIOps 25.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

For a list of recent updates and enhancements across multiple versions, see Release notes and notices.

BMC Helix, Inc. applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix, Inc. applies upgrades and patches during Maintenance windows.

25.3.00

(Controlled availability customers only) Identify issues impacting multiple services by using multi-service situations

BMC Helix AIOps correlates events across topologically connected services to form an ML-based situation. When multiple services share infrastructure (like a database, network switch, or router), an issue in that shared component can trigger events in all connected services. Instead of forming a separate situation for each service, BMC Helix AIOps uses AI/ML to form a single multiservice situation, which captures the full scope of the impact and highlights the shared root cause. 

This enhancement increases visibility into service dependencies and enables faster root cause identification in complex, interconnected environments. For more information, see Investigating ML-based situations that impact multiple services.

(Controlled availability customers only) Support for Border Gateway Protocol (BGP) topology with service modeling

BMC Helix AIOps detects and correlates events across services based on the discovered Border Gateway Protocol (BGP) connections. When routers or services are connected through BGP and share related events (for example, BGP session issues), BMC Helix AIOps automatically groups them into a single situation, which enables faster root cause analysis and reduces incident response time. With visibility into networks using BGP, situations can correlate events at the network layer, which helps in correct root cause identification. For more information, see Situations overview. 

Generate predictions based on baselines defined in alarm policies

BMC Helix AIOps considers baselines defined in the alarm policies to generate predictions. Predictions are generated based on the availability of historical baseline data, violations across all baseline types (hourly, daily, weekly, monthly), and significant metric deviations (in Sigma).

For more information, see Monitoring service predictions.

Assign vulnerability categories and update the assigned categories

Vulnerability managers can assign and update categories for vulnerabilities directly from the BMC Helix AIOps console. This enhancement enables the user to assign the vulnerabilities to the appropriate remediation team quickly from the console, thereby improving remediation efficiency.

For more information, see the following topics: 

• Monitoring vulnerabilities
• Investigating vulnerabilities

View service risk data in a heatmap view or tile view

Vulnerability managers can use the Services risk heatmap or tile view to get a real-time, comprehensive view of the vulnerabilities that are impacting services. The heatmap view offers an intuitive, color-coded view of the risk data that helps them visually assess the impact. The tile view shows the same information in an organized manner. You can quickly identify and prioritize critical services for remediation.

For more information, see Monitoring service risk.

Update the status of assets impacted by a vulnerability

Update the status of impacted assets directly from the UI to reduce false positives, minimize noise, and manage exceptions. With this enhancement, you can concentrate on the vulnerabilities that affect critical assets, present a realistic SLA status, and streamline the remediation process, making it more efficient and transparent for both Security and IT teams.

For more information, see Investigating vulnerabilities.

Create custom dashboards by using BMC HelixGPT Insight Finder

Turn natural language prompts into real-time, actionable dashboards for monitoring your infrastructure by using BMC HelixGPT Insight Finder, an AI agent in BMC Helix Dashboards. BMC HelixGPT Insight Finder provides a conversational experience, simplifies the dashboard creation process, and saves time without requiring knowledge of SQL. 

For more information, see Analyzing data with BMC Helix Dashboards.

What else changed in this release