Monitoring service risk

To monitor service risk

1. Click Services and then select Risk View.
   By default, the heatmap view is displayed, where you can view the following information: 
   • All services color-coded by risk score in a heatmap or tile view
   • Search and advanced filters for services
       
     Warning

     Important

     The size of a heatmap box is determined by the number of services to be displayed on this page. The box size is dynamic and relative to other boxes.

2. Hover over a service to view the following information:
   • The number of open critical vulnerabilities
   • The number of impacted assets
   • Risk score: The risk score is based on the service criticality and the CVSS score imported from BMC Helix Automation Console.
   • Service criticality 
     
3. Click a service to navigate to the service details page.
   For more information, see To investigate vulnerabilities for an impacted service.​​​
4. (Optional) You can perform the following actions on the heatmap view:
   • Basic search: Enter a service name in the search box and click Search . 
   • Basic filters: Select or clear the Risk Score filter checkboxes to view services based on the selected risk score. You can also click Select all to view all services. Filter selection is retained even if you access other pages and navigate back to the Services page. 
   • Advanced filter: Click to view services by Service Kind (Business Service, Technical Service, Business Application). By default, business services and technical services are displayed. Search and filter options are retained even if you switch between the heatmap and tile views.
   • Number of services per page: Click to select the number of services to be displayed on the page. 
   • Refresh page: Click Refresh  to refresh the page.
     The Services page refreshes automatically every five minutes during active browser sessions. If you switch browser tabs, the session becomes inactive, and the UI page won't refresh. To change the refresh interval duration, see User interface overview.

5. (Optional) To view services in a tile format, click Tile View .
   Each tile represents a service and displays the service name, risk score, the number of impacted assets, and the service criticality. Search results or filters are retained across both the tile view and the heatmap view. 

6. (Optional) Save a set of preferences (advanced filters and the page view (Heatmap view or Tile view)) in a preset. These preferences are saved across sessions:
   1. Click Add Preset.
   2. Enter a name for the preset.
   3. (Optional) Set the preset as the default preset.
   4. Click Create.
7. (Optional) Click Save Preferences.
   Your selected advanced filters and the page view are saved until you change your page preferences again. 

Where to go from here

Based on the impact of a vulnerability on a service, you can perform any of the following tasks:

• Derive actionable insights by viewing all services, vulnerabilities, and remediation owners. For more information, see Monitoring vulnerabilities.
• View service and vulnerability details and generate best action recommendations. For more information, see Investigating vulnerabilities.