24.1 enhancements and patches
BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
24.1.02
Use BMC HelixGPT-driven best action recommendations for remediating situations
BMC Helix AIOps connects with BMC HelixGPT to leverage generative AI capabilities and provides best action recommendations for ML-based situations.
With best action recommendations, operators or site reliability engineers (SREs) get a step-by-step action plan to remediate a situation. BMC HelixGPT connects with multiple information sources such as previously resolved incidents, knowledge articles, and event messages of past situations to analyze the information that can be used to resolve the problem. Based on this information, BMC HelixGPT recommends remediation steps when you investigate a situation. For actions that can be automated, a code wizard generates the automation script to perform the recommended action. BMC Helix AIOps generates the automation code in Ansible, Python, or Bash to give IT operations teams the flexibility to build automation based on their preferences.
By using the Best Action Recommendations, operators or SREs can achieve operational efficiency, reduce manual effort by implementing automation, and reduce the turnaround time for resolving IT infrastructure problems.
For more information, see Investigating-ML-based-situations.
Get log insights for situations
BMC HelixGPT connects with your log repository, including BMC Helix Log Analytics, and returns with an in-depth analysis of logs that helps identify the root cause of the situation. The actionable insights derived from the logs help IT operations teams investigate the problem faster, take corrective actions, and improve MTTR.
For more information, see Investigating-ML-based-situations.
Get help from Ask HelixGPT virtual agent
Apart from receiving recommendations and log insights, operators or SREs can ask predefined questions to investigate the root cause of a situation and find solutions to fix problems by interacting with a virtual agent – Ask HelixGPT. All these capabilities help monitor, investigate, and remediate situations faster, automate as much as possible, and contribute to the least downtime for business-critical operations.
For more information, see Investigating-ML-based-situations.
Identify bottlenecks in the system by leveraging OpenTelemetry tracing
In a microservices-based architecture, applications invoke multiple microservices, services, and requests flow from one service to another frequently. In such environments, one of the challenges organizations face is to monitor the flow of requests amongst services. In addition, when a bottleneck occurs due to high latency or erroneous operations, finding the root cause of an issue is very difficult and time-consuming. This leads to unnecessary system downtime and high MTTR.
BMC Helix AIOps connects with OpenTelemetry to help SREs solve application errors by using traces exported by OpenTelemetry. With BMC Helix AIOps, you can monitor the health of a business service representing the application topology. When an issue occurs, an event is generated in BMC Helix Operations Management and the health of the impacted service is displayed in BMC Helix AIOps.
From the impacted service node, you can launch the telemetry dashboards in BMC Helix Dashboards, which help you track down the issue by using traces and operations.
For more information, see Identifying-bottlenecks-in-the-system-by-leveraging-OpenTelemetry-tracing.
View situations for the services filtered by presets
You can view situations related to the services filtered by the preset defined on the Services page. If you select a preset on the Situations page, the situations related to the services that match the preset filter condition are displayed. This capability helps you narrow down the problems to the services of your interest and lets you focus on a limited set of problems.
For more information, see Monitoring-service-health and Monitoring-situations.
Additional out-of-the-box service blueprints
BMC Helix AIOps supports the following new and enhanced out-of-the-box service blueprints that you can use for building service models for multiple domains.
For the complete list of out-of-the-box blueprints, see Using-out-of-the-box-blueprints.
Category | Service blueprints | New/Enhanced | Version |
|---|---|---|---|
Container Management | Default Blueprint for Kubernetes Infrastructure (Earlier named as Default Blueprint for Kubernetes.) | Name change | 2.0.0 |
Database | Default Blueprint for Database To Application | New | 1.0.0 |
Infrastructure | Default Blueprint for Virtual Host With Cloud Associations Default Blueprint for Control-M Enterprise Manager | New | 1.0.0 |
Default Blueprint for Oracle WebLogic Cluster | Enhanced | 2.0.0 | |
Network | Default Blueprint for Physical Host to Network Device Default Blueprint for Virtual Host to Network Device | Enhanced | 2.0.0 |
24.1.01
Additional out-of-the-box service blueprints
BMC Helix AIOps supports the following new and enhanced out-of-the-box service blueprints that you can use for building service models for multiple domains.
For the complete list of out-of-the-box blueprints, see Using-out-of-the-box-blueprints.
Category | Service blueprints | New/Enhanced | Version |
|---|---|---|---|
Application | Default Blueprint for Microsoft IIS Webserver Default Blueprint for Microsoft SharePoint Server Default Blueprint for SAP | Enhanced | 2.0.0. |
Default Blueprint for Microsoft Skype for Business | New | 1.0.0 | |
Application Performance Monitoring | Default Blueprint for AppDynamics Applications Default Blueprint for Dynatrace applications | Enhanced | 2.0.0 |
Container Management | Default Blueprint for Kubernetes Default Blueprint for OpenShift Namespace | Enhanced | 2.0.0 |
Infrastructure | Default Blueprint for Microsoft Cluster Default Blueprint for VMware vCenter Cluster | Enhanced | 2.0.0 |
Load balancer | Default Blueprint for Load Balancer | Enhanced | 2.0.0 |
Mainframe | Default Blueprint for Mainframe LPAR to connected Softwares | Enhanced | 2.0.0 |
Network | Default Blueprint for Network Device and its connections | Enhanced | 2.0.0 |
Storage | Default Blueprint for Host to Storage linkage | Enhanced | 2.0.0 |
Unified security platform | Default Blueprint for Genetec Security Center | New | 1.0.0 |
View anomalies in a single pane of glass in BMC Helix Dashboards
Use the Anomalies Overview, Anomalies by Service, and Univariate Anomalies by Device dashboards available in BMC Helix Dashboards to visualize anomalies detected in the services and related devices. Analyze and remediate these anomalies to minimize service disruption and improve service availability and health.
For more information, see Monitoring-services-by-using-BMC-Helix-Dashboards.
Monitor service health over a 7-day timeline
Monitor service health over a 7-day timeline, giving you more control over potential issues that impacted the service over the last seven days and improving operational efficiency.
For more information, see Service-health-score-and-health-timeline.
24.1
Learn about the new features and enhancements in this release in the following video (4:16):
Watch the YouTube video about What's new in BMC Helix AIOps 24.1
Change requests from ServiceNow Change Management
You can retrieve change requests from the ServiceNow Change Management system and view them in the context of a service. The contextual service change requests help in faster root cause analysis and resolution of issues. It also helps operators analyze the change requests that might have already impacted the service or might potentially impact the service and take proactive actions. You can retrieve change requests in the Open, Implement, Review, and Closed state.
To enable the connection with ServiceNow Change Management, you must use BMC Helix iPaaS, powered by Jitterbit. For more information about connecting with ServiceNow, see Setting-up-and-going-live.
For information about viewing change requests associated with a service, see Monitoring-service-health and Performing-causal-analysis-of-impacted-services.
On the service details page, you can view ServiceNow change requests:
- On the Health timeline, the exact time when the change request was created:
- On the Impacting Events > Changes tab:
- In the Analyze Root Cause > Changes section:
Save page preferences for the Services page in a preset
Use a preset to create a custom view of the Services page with the preferred filters. Presets store the severity filters, advanced filters, and page view settings. Therefore, you don't need to configure filters every time you log on to the BMC Helix AIOps console. When you select a preset, the Services page appears with the custom view, speeding up the troubleshooting process. Presets are saved for the logged-in user.
For more information, see Monitoring-service-health.
Set your preferred default landing page
Set a page as your default landing page to access the key information quickly. You can set Overview, Services, or Situations as your default landing page.
For more information, see Configuring-general-settings.
Get better insights into impacting child services
On the service details page, you can view the number of child services that are directly impacting the parent service, the propagated child services, and the top ten directly impacting child services. This breakdown helps you to quickly identify key services that impact the parent service and take necessary actions.
For more information, see Monitoring-service-health.
Improve operational efficiency by specifying additional attributes in event rules
While defining event rules, you can include events based on certain objects and object classes.
You can also use the Not matches operator to exclude events that do not match a condition, allowing you to focus on key anomaly events.
For more information, see Adding-event-rules.
