BMC Helix AIOps overview

BMC Helix AIOps reduces the mean time to resolve issues and maximizes service performance and availability by using tools that include monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation.

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments.

Success stories

	The story	References
BMC IT reduces service model creation time from hours to minutes	BMC IT's biggest challenge during service modeling was the time and effort they spent on creating and updating service models manually. They used service blueprints to create multiple services, which reduced their model creation time from hours to minutes. The filtering rules in blueprints updated the service configuration without any manual intervention, saving time and effort.	Expediting-service-modeling-by-using-service-blueprints
BMC IT improves MTTR by automating remediation actions for events	Managing unplanned service outages and performing recovery actions by investigating and remediating the issues manually had been another challenge faced by BMC IT. This effort could consume hours or even days to complete. BMC IT used the Intelligent Automation feature in BMC Helix AIOps to eliminate the need for manual investigation, and to create incidents and restart running services. Automated remediation actions increased system reliability and improved the MTTR.	Remediating-events-automatically-by-using-automation-policies

Product features

The following table describes the features and capabilities in BMC Helix AIOps:

Feature	Capabilities
Health performance summary	Monitors the key performance indicators (KPIs) for providing a quick-peek summary of the overall system health by displaying the following widgets: Total events, anomalies, and incidents from the integrated monitoring systems Average mean time to resolve the incidents Overall event noise reduction score Top five impacted services based on the severity, number of events, health score, and event trend Top five situations identified from events, their event count, and the total event count
Service health monitoring and causal analysis	Monitors the service health and provides the ability to: View the comprehensive service health timeline for selected time ranges Apply knowledge graph and AI/ML algorithms to perform root cause isolation of impacted services Rank the causal nodes based on the ML-based situations and causal events for a selected health timeline Build and view the topology and metric analysis of impacted services
Service outage prediction and proactive resolution	Predicts service outages proactively to: Prevent service failures using the AI-based service-centric prediction, which uses the health indicators and metrics from multicloud and hybrid IT environments Contain smaller issues from becoming larger problems, prevent service outages, take timely actions, and focus on key value drivers Help organizations to maximize the IT performance and save the time and cost required to manage IT environments. Identify and fix issues before they happen Reduce the overall mean time to resolve (MTTR)
Service Health Insight monitoring	Monitors service health insights to view the patterns, behavior, and trend of the service impact for a period of 15 days to: Derive insights for health score and incidents Discover the severity pattern Discover insights for Major and Critical events
Situations monitoring	Monitors situations and provides the ability to: Dynamically aggregate and cluster events to by using AL/ML-based event processing techniques to derive actionable insights Investigate the aggregated events Compute the root cause score of each causal event Reduce the event noise Create a single incident for an ML-based situation and all events included in the situation Improve the mean-time-to-resolve (MTTR) the causal issues based on a situation-driven workflow Lower the mean-time-to-detect or discover (MTTD) and the time required for investigating tickets
Situation summary, recommended remediation actions, log insights, and a virtual agent driven by BMC HelixGPT	Connects with BMC HelixGPT and provides the ability to: View a simplified, human-readable situation summary Best action recommendations to remediate a situation, which includes a code wizard that generates sample code to automate remediation actions Insights generated from the log repository in BMC Helix Log Analytics Ask questions to the Ask HelixGPT virtual agent to further investigate a situation
Creating-service-blueprints	Define service blueprints with a set of rules that are used to: Create rule-based, pluggable templates that contain various parts of a service model Configure new service models by adding blueprints to be able to handle dynamic content Identify the elements of a business service when the matching conditions occur Automatically update the data changes to keep the service model up to date.
Building-service-models	Build service models that are used to: Represent a business service or hierarchy of business applications Monitor the business service and its elements for health, performance, and availability Determine how services get impacted based on the health indicators, event rules, or balancing profiles that can be added to services In addition, health score values for each service can be customized based on an organization's requirements.
Enabling-BMC-Helix-applications-to-collect-service-traces-from-OpenTelemetry	Connects with OpenTelemetry to: Ingest traces that are collected by OpenTelemetry from various applications and exported to BMC Helix applications. Monitor the health of a business service representing the topology of an application service.
BMC Helix Intelligent Integrations	Integrates with multiple, out-of-the-box sources such as Aternity and Dynatrace and ingests data such as events and topology from them to do the following actions: Analyze information from various BMC Helix components, such as BMC Helix Operations Managementand BMC Helix Discovery View the health of the impacted entities
BMC Helix Developer Tools	Integrates with TrueSight Operations Management out of the box, and enables you to configure custom integrations for the products for which the out-of-the-box integrations are not available. Ingests data such as events. metrics, and topology to do the following actions: Analyze information from various BMC Helix components, such as BMC Helix Operations Managementand BMC Helix Discovery View the health of the impacted entities
Remediating-events-for-services-and-situations	Enables connection with BMC Helix Intelligent Automation to: Perform event-driven remediation actions for open events and situations Request automation policies to remediate open events and situations Cross-launch into BMC Helix Intelligent Automation to create automation policies that appear as remediation actions

Product roles

By default, BMC Helix AIOps provides default roles that can perform certain capabilities based on the product role. For more information, see Roles-and-permissions.

The following table briefly describes the roles available in BMC Helix AIOps:

User role	Permissions
	View services and individual service details View probable or root cause analysis View CI topology and service hierarchy View service health insights View service predictions View and manage situations Run and request automations
	Create and modify service blueprints Create and modify service models Customize health score and status values View services and service predictions Run and request automations
	Manage roles and permissions View all pages in BMC Helix AIOps Enable the advanced AIOps features Enable situations to aggregate events Create automation policies in BMC Helix Intelligent Automation

Learn more

BMC Helix AIOps documentation helps new and experienced users implement and use this product.

Use the links listed in the following table to quickly find information to get started working with the product according to your role:

Role	Goal	Where to go
Tenant Administrator	To set up the product and onboard	Setting-up-and-going-live
	To manage roles and permissions	Roles-and-permissions
	To enable the AIOps features	Enabling-the-AIOps-features
	To enable situations to aggregate events	Configuring-ML-based-situations
Service Designer	To use out-of-the-box service blueprints	Using-out-of-the-box-blueprints
	To create and modify service blueprints	Creating-service-blueprints
	To create and modify service models	Creating-service-models
Operator	To view the quick summary of health, performance, and availability	Monitoring-key-performance-indicators-and-entities
	To view the service health, availability, performance, and individual service details	Monitoring-service-health
	To view service outage predictions	Predicting-and-proactively-resolving-service-outages
	To view root cause isolation and metrics	Performing-causal-analysis-of-impacted-services
	To view CI Topology	Identifying-the-impacted-CI-nodes-from-CI-topology-view
	To view the service hierarchy	Investigating-the-service-nodes-from-service-hierarchy-view
	To view service health indicators	Monitoring-service-health-indicators
	To view service health insights	Monitoring-service-insights
	To view situations and investigate situations	Monitoring-and-investigating-situations
All	To view the frequently asked questions about the product.	FAQ
All	To view the PDF or videos available for the product.	PDFs-and-videos

BMC Helix AIOps overview

Success stories

Product features

Product roles

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