Monitoring situations
Options on the Situations page
On the BMC Helix AIOps console, click Situations and use the following options to determine how to view the situations:
UI element | Description |
|---|---|
| Use the date and time filter to view situations based on the selected period. By default, situations that occurred in the last 24 hours are displayed. |
| Click to refresh the page. The Situations page is automatically refreshed after every five minutes. The automatic refresh interval is applicable for active browser sessions only. If you navigate to any other browser tab, the session no longer remains active and the UI pages do not get automatically refreshed. To change the refresh interval duration, see Configuring-general-settings. |
| If you select a preset on the Services page, the situations related to the services filtered by the preset are displayed. For example, if you select a preset to view the critically impacted services, all situations related to the critical services are displayed. You can select any option from the list of available presets to view the situations based on your selection. If you select another preset and navigate to the Services page, services filtered by the selected preset are displayed. |
| Save the selected advanced filter selections as your preference. You can save your preferences when you edit or reset the Advanced filter selections. The preferences are saved for the logged-in user until a new preference is updated. |
| Type the name of the situation (case-sensitive) and click |
| Use the filter to view situations based on the status, severity, priority, and type. By default, open situations of the severities Critical, Major, Minor, Warning, and Information for the last 24 hours are displayed. Note: When you click Apply filter the selected filters remain preserved in both the list view and tile views until your session expires or you manually refresh the page. |
| Click Similar Situations to view groups of similar situations that occurred in the last 24 hours (default). |
| Switch to the tile view to view all situations as tiles with an option to investigate a situation. By default, all independent, primary, and similar situations are displayed in a hierarchical view. The hierarchical and tile views are available only for All Situations. |
| Click the option to select the columns to be displayed in your selected view. By default, all columns are displayed. |
To monitor all situations
- On the BMC Helix AIOps console, click Situations.
By default, all open situations of the severity Critical, Major, and Minor are displayed in the hierarchical view. Presets available on the Services page are also available on the Situations page. If you select a preset on the Services page, the situations are displayed related to the services filtered by the preset. - View the following information for a situation:
- Situation name
- Occurrence time
- Number of similar situations
- Number of related situations: Displayed for primary situations.
- Number of related events: Displayed for independent situations.
- Situation type: ML-based or policy-based
- Severity
- Priority
- Status
- Incident ID created for a situation
- Automations: Displayed if the Intelligent Automations feature is enabled from the Configurations > Manage Product Features page.
For more information, see Enabling-the-AIOps-features. - Action
- To monitor an independent situation, click a situation name.
The situation details page is displayed, which helps you investigate a situation before performing additional actions.
For more information, see Investigating-ML-based-situations. - To view a primary situation
, perform any of the following actions:- Expand the group to view the related situations.
The
icon indicates that it's a root cause situation. The name of the primary situation is the same as the root cause situation. There can be multiple root-cause situations under a primary situation.
To investigate primary and related situations, see Investigating-ML-based-situations. - Click any situation to view its details.
- Expand the group to view the related situations.
- (Optional) Perform actions on a situation.
For more information, see Performing-situation-actions.
To monitor similar situations
- On the BMC Helix AIOps console, click Similar Situations.
The groups of open, stabilized, ML-based situations that are grouped by the similarities in message, impact, and node ID are displayed. Similar situations always appear in a list view.
- View the following information for similar situations:
- Group name of similar situations with the number of situations under that group
- Occurrence time
- Number of related events
- Situation type
- Severity
- Priority
- Status
- Incident ID associated with the situation
- Automations: Displayed if the Intelligent Automations feature is enabled from the Configurations > Manage Product Features page.
For more information, see Enabling-the-AIOps-features. - Action
- To view all similar situations, perform any of the following actions:
- Expand the situation group.
All historical occurrences of a situation, both open and closed, irrespective of the selected advanced filter and time period are displayed. - Click a situation to investigate the details.
For more information, see Investigating-ML-based-situations.
- Expand the situation group.
- (Optional) Perform actions on a situation.
For more information, see Performing-situation-actions.
Where to go from here
Click a policy-based or an ML-based situation to investigate and remediate the situation: